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Administrator Guide
Last Updated: 2025-09-19
Reference: Workday-Delivered Student Hold Reasons

Reference: Workday-Delivered Student Hold Reasons

This table lists Workday-delivered student hold reasons. Workday automatically applies and removes the holds using automated processes and preconfigured conditions.
Hold Reason
Description
Applies to Hold Types
Academic Progress Failure
Unsuccessful evaluation in the
Academic Progress
 job. Also applies to downstream financial aid processes.
Academic Progress
Calendar Date Change
Modified standard and nonstandard period dates on the
Edit Academic Period Dates
 task.
  • Attendance Plan (Load Status)
  • Attendance Plan (Structure)
  • Charge Assessment
  • Cost of Attendance
  • Disbursement
  • Merit Packaging
  • Need Packaging
  • Pre-Matriculation
Concurrent Financial Aid Package Update
Student has been removed from financial aid packaging jobs when their package is manually updated while the jobs are running.
  • Merit Packaging
  • Need Packaging
Defaulted Loan Flag Hold
According to their ISIR transaction, 1 or more of the student's loans is in a defaulted status.
  • Disbursement
  • Need Packaging
Disbursement Requires Review
You changed the student’s expected completion date to a past date and switched them to a program of study that has a different academic calendar. Workday didn't build the attendance plans correctly because the student has financial aid period records with disbursements that they no longer need.
Workday recommends you:
  1. Access the
    Find Students with Holds
     task to locate the student.
  2. Review and remove the disbursement to resolve the hold.
  3. Remove the hold manually from the
    Action Items and Holds
     profile group of the student’s profile.
  4. Refresh the attendance plan for the student.
Attendance Plan (Structure)
Federal Verification
According to their currently active ISIR transaction, ED has selected the student for federal verification. A federal verification process is in progress.
  • Disbursement
  • Need Packaging
Fraud Loan Flag Hold
According to their ISIR transaction, ED has flagged 1 or more of the student's loans or overpayments for potential fraud.
  • Disbursement
  • Need Packaging
Iraq and Afghanistan Service Grant Overpayment Flag Hold
According to their ISIR transaction, the student has an Iraq and Afghanistan Service Grant payment in excess of what they're eligible for.
  • Disbursement
  • Need Packaging
Job Failure
Workday didn't successfully process the student attendance plan during the Student Nightly Job Orchestration or manual job run.
  • Attendance Plan (Load Status)
  • Attendance Plan (Structure)
  • Charge of Assessment
  • Cost of Attendance
  • Decision
  • Disbursement
  • Evaluation
  • Full Registration
  • Merit Packaging
  • Need Packaging
  • Post Decision
  • Refund
  • Registration Add
  • Silent Full Registration
  • Transcript
Load Status Program Review
A financial aid administrator must review the student on the
Review Programs of Study for Load Status
 task.
Attendance Plan (Load Status)
Load Status Course Review
A financial aid administrator must review the student on the
Edit Courses for Load Status
 related action task. You can access this task on the related actions menu of the relevant financial aid period record.
Attendance Plan (Load Status)
Other Financial Aid Action Items
Student has other incomplete action items that are needed for financial aid processing.
  • Disbursement
  • Need Packaging
Other ISIR Verification
According to their currently active ISIR transaction, ED has selected the student for verification other than federal. An ISIR verification process is in progress.
  • Disbursement
  • Need Packaging
Outstanding Action Item
Student has an unresolved action item.
  • Decision
  • Disbursement
  • Evaluation
  • Matriculation
  • Need Packaging
  • Onboarding
  • Post Decision
  • Pre-Matriculation
Packaging Error
Workday couldn't package the student for the academic period due to an unknown error.
Resolve the hold and package the student again. If the problem persists, contact Workday Support.
  • Merit Packaging
  • Need Packaging
Past Due Balance
Student has charges on their account that are past due.
  • Diploma
  • Full Registration
  • Refund
  • Registration Add
  • Self-service Payment
  • Transcript
Pell Overpayment Flag Hold
According to their ISIR transaction, the student has received a Pell Grant payment in excess of what they're eligible for.
  • Disbursement
  • Need Packaging
Perkins Overpayment Flag Hold
According to their ISIR transaction, the student has a Federal Perkins Loan payment in excess of what they're eligible for.
  • Disbursement
  • Need Packaging
Professional Judgment
According to their ISIR transaction, a financial aid administrator used professional judgment to adjust the Student Aid Index (SAI) amount for the student. The amount needs verification.
  • Disbursement
  • Need Packaging
SEOG Overpayment Flag Hold
According to their ISIR transaction, the student has a Federal Supplemental Educational Opportunity Grant (SEOG) payment in excess of what they're eligible for.
  • Disbursement
  • Need Packaging
TEACH Grant Overpayment Flag Hold
According to their ISIR transaction, the student has a TEACH Grant payment in excess of what they're eligible for.
  • Disbursement
  • Need Packaging