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Administrator Guide
Last Updated: 2023-06-23
Example: Override a Student Hold

Example: Override a Student Hold

You can temporarily override a student's hold assignment. Overriding, but not removing a hold, gives the student some flexibility to proceed on an action if they need to do so. You can specify a date range to lift the hold. You don't manually have to remove the hold and then remember to reapply it. If the student doesn't resolve the hold, Workday automatically resumes the hold after the specified time period.
You're the Student Admissions Director for Alma Mater University. Pierre currently has a hold with a
Hold Reason
 of
Advisor Registration Access
. The hold has a
Hold Type
 of
Registration Add
. The hold resolution requires Pierre meet with his primary advisor.
Pierre needs to register for a class before the due date. He has an appointment scheduled with his advisor, but it's after the registration due date. He requests that you temporarily lift the hold to enable him to register.
  1. Configure the
    Override Student Hold Assignment
     business process and security policy in the Actions Items and Holds functional area.
  2. Select the
    Active Holds
     report on the Action Items and Holds profile group of the student profile.
  3. Access the
    Override Hold
     task.
    Select
    Holds
    Override Hold
     from the related actions menu of an active hold.
  4. Complete the
    Override Details
     section:
    Option
    Consideration
    Hold Types to Override
    Pierre has only that 1 hold, select that hold. Example:
    Registration Add
    .
    If he had other holds, you have the option to select which hold you want to override.
    Start Date
     and
    End Date
    The Start Date sets to the current date.
    Select a duration for the hold.
  5. (Optional) Enter a comment.
  6. Click
    Submit
    .
The business process initiates. On the
Active Holds
 report,
(Overridden)
 is appended to the hold. You can view the:
  • Date of the override and the date Workday reapplies the hold.
  • Details of the business process events.