Troubleshooting: Most Recent Provisioning Result
My supplier contact hasn't received an email to access the Unified Supplier Portal.
Access the
Find Supplier Contact
task and view the Most Recent Provisioning Result
to troubleshoot.Most Recent Provisioning Result | Cause | Solution |
|---|---|---|
Success | Success The email notification was successfully sent, the issue is on the supplier contact side. | The supplier contact has access. Send them a link to sign in. |
Pending | This supplier contact is not yet provisioned. | Run the supplier connector manually to sync procurement and strategic sourcing. |
Pending | Supplier Contact can't be provisioned because it is not synced with WSS. Sync Supplier Contact with WSS and try again.
As a possible next step, we recommend confirming that Workday to WSS SSO is enabled and functioning properly. | Sync supplier contact with Strategic Sourcing. Share the trace file for reference purposes. |
Pending | There was an issue provisioning this contact. If this issue persists, contact your administrator. | Administrator needs to investigate the issue between Strategic Sourcing and WCL. |
Pending | WSS company configuration is invalid. Update the Customer Billing ID field in the WSS CSR Portal company settings and try again. | Contact your NSC to update the Customer Billing ID field for your Strategic Sourcing company. |