FAQ: Unified Supplier Portal

My supplier contact has lost or deleted their Workday Central Login (WCL) welcome email, can I resend it?: They can enter their email address on the login page and start onboarding without the email.
Why can’t my supplier contact be given access to the Unified Supplier Portal (USP)?: Supplier contacts can’t be given unified supplier portal access when:
There is no primary work email.
Primary work email is duplicated.
They are assigned to additional security groups.
What happens if I don’t activate WCL access for my existing supplier contacts? Can they still access the existing supplier portal?: If you don't create a Workday Central Login account for an existing supplier contact, they can continue to access the existing supplier portal using their existing Workday username and password, but they won't be able to access the Unified Supplier Portal. Workday recommends you enable tenant access for all supplier contacts.
What are the options for Supplier Portal Tenant Access Status?: Active
. Supplier contacts with this status can access the unified supplier portal.
Inactive
. Supplier contacts with this status can’t access the unified supplier portal.
Blank. Supplier contacts that don’t have an active or inactive status can’t access the unified supplier portal.
If I delete a supplier contact will access be removed?: Yes.
How will my existing supplier contacts log in to the procurement supplier portal when I have set up the Unified Supplier Portal?: Supplier contacts can still access the procurement supplier portal using their workday credentials until you set up their Workday Central Login account. To check how an existing supplier contact can login, access the
Find Supplier Contacts
task, and check their tenant access. If their access is:
Blank or Inactive
, they can continue to use their Workday credentials.
Active
, they can log in using their new WCL credentials
Does a Supplier contact lose access to the tenant if their primary work email address changes?: No but Workday strongly recommends you update their access to their new primary work email.
What information can I share with supplier contacts about setting up WCL?: You can share Sign up for Strategic Sourcing in the Workday User Guide.
Can I set a Maximum Grace Signin Count for Email Verification for supplier contacts?: No. The grace period for skipping verifications is disabled for the email verification.
What happens if a supplier contact has more than 1 work email in Workday?: The primary work email listed in Workday is used.
What happens when a supplier contact needs to update their primary email address?: If the supplier contact updates their Email in Strategic Sourcing, it won't be updated in Workday Procurement. We recommend that the supplier contact doesn't update their own email address, instead they should contact the customer to update their email address.

You can't update the email for WCL in Workday. If you update the
Primary Work Email
for a supplier in Workday this updates the email based verification step only, the supplier contact will still need to sign into WCL using their original primary email address.

We recommend that you delete the supplier contact with the old email, and create a new supplier contact to update the primary email address for a supplier contact. A new USP account invitation will be issued and the supplier contact can set up a new WCL account to access the USP.