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Administrator Guide
Last Updated: 2024-09-20
Create a Recall

Create a Recall

  • Set up purchase items.
  • Configure the
    Recall Event
     business process and security policy in the Inventory and Procurement functional areas.
  • Security:
    Process: Recall
     domain in the Inventory and Procurement functional areas.
Start the item recall process in Workday and add the specific details for the affected items.
  1. Access the
    Create Recall
     task.
  2. As you complete the task consider:
    Option Description
    Item Description
    Any relevant information about the item that can help workers locate the defective item.
    Manufacturer Part Number
    When the number you enter matches the part number on the purchase item, Workday populates the
    Item
     and
    Matched Manufacturer
     fields.
    Matched Manufacturer
    Select the manufacturer associated with the purchase item.
  3. As you complete the
    Recall Details
     section, consider:
    Option Description
    Manufacture From Date / Manufacture To Date
    Enter the date range window for when the production of the particular batch of recalled item happened. This usually corresponds to a particular lot number, that was manufactured within a certain date range.
    Universal Part Number
    Enter the 12-digit universal product code of the item. You can scan the part number into Workday from item barcodes.
    Global Trade Item Number
    Enter the 14-digit global item identifier. You can scan the item number into Workday from item barcodes.
    National Drug Code
    Enter the 10-digit product code if applicable. You can scan the code into Workday from item barcodes.
  4. (Optional) Add any attachments to the recall.
Create a recall reaction.
View your recalls on these reports:
  • Find Recall
    .
  • View Recall Impact
    .
  • Recall Audit Summary
If you've enabled the ECRI Inbound Package Solution, you can access the
Recall Workbench
 task to review and take action on recall alerts created in Workday and third party integrations. From this task you can access the
Review Recall Line Details
 task to take action on specific recall lines and the items associated with them.