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Administrator Guide
Last Updated: 2023-06-23
Troubleshooting: Errors in ROE Results for Worker(s) Report

Troubleshooting: Errors in ROE Results for Worker(s) Report

Workday validates Record of Employment (ROE) data to ensure that Service Canada accepts your ROEs. Workday displays an
In Error
 status on the ROE when you have incorrect data. This topic provides strategies for diagnosing and resolving these errors in the
ROE Results for Worker(s)
 report:

ROE has statutory holiday separation payment errors.

You paid a statutory holiday separation payment to a worker during or after their final period and didn't include the payment date.
    Security:
    Reports: ROE Results for Worker(s) - CAN
     domain in the CAN Payroll functional area.
  1. From the
    ROE Results for Worker(s)
     report, select
    ROE
     >
    Edit
     from the related actions menu of the ROE.
  2. Add a row on the
    Statutory Holidays
     (Block 17B) grid on the
    Separation Payments
     section for each separation payment after the
    Last Day for Which Paid
     date.
    Enter the statutory holiday date in the
    Payment Date
     field and complete the
    Amount
     field.
The amount for block 17A, 17B, or 17C on the ROE or the amount in period 1 for block 15C is less than the actual insurable separation payment amount you paid the worker.
    Security:
    Reports: ROE Results for Worker(s) - CAN
     domain in the CAN Payroll functional area.
  1. From the
    ROE Results for Worker(s)
     report, select
    ROE
     >
    Edit
     from the related actions menu of the ROE.
  2. Review the data and ensure Workday reports the correct amount.
    You can ignore the error and skip the next step when you need to report a different amount on the ROE than the actual separation payment amount. When you move the ROE to
    Approved
     status, the warning won't display.
  3. Update the amount for block 15C or in 17A, B, or C:
    • The
      Insurable Earnings by Reporting Period
       (Block 15C) grid in the
      ROE Insurable Earnings by Period
       section.
    • The
      Vacation Pay
       (Block 17A) grid,
      Statutory Holidays
       grid (Block 17B), or the
      Other Monies
       (Block 17C) grid in the
      Separation Payments
       section.
You entered statutory holiday
Separation Payments
 (Block 17) with dates before the
Last Day for Which Paid
 date.
    Security:
    Reports: ROE Results for Worker(s) - CAN
     domain in the CAN Payroll functional area.
  1. From the
    ROE Results for Worker(s)
     report, select
    ROE
     >
    Edit
     from the related actions menu of the ROE.
  2. Update the
    Payment Date
     prompts for all rows on the
    Statutory Holidays
     grid in the
    Separation Payments
     section.
Correct the
Last Day for Which Paid
 date on the business process for the ROE-generating event, such as:
  • Assign Pay Group
     with a pay frequency or schedule change.
  • Change Organization Assignments
    .
  • Request Leave of Absence
    .
  • Termination
    .
    Security:
    Reports: ROE Results for Worker(s) - CAN
     domain in the CAN Payroll functional area.
  1. From the
    ROE Results for Worker(s)
     report, select
    ROE
     >
    Edit
     from the related actions menu of the ROE.
  2. Enter an
    Override Last Day for Which Paid
     date that's before the statutory holiday separation payment date.
  3. Click
    Re-Create
     on the ROE.

ROE has separation payment errors.

You entered insurable earnings for the first period with a value less than the sum of insurable separation payments in the
Separation Payments
 (Block 17) section. Enter insurable earnings for the first period that are greater than the sum of insurable amounts reported in these grids in the
Separation Payments section
:
  • Vacation Pay
     (Block 17A)
  • Statutory Holidays
     (Block 17B)
  • Other Monies
     (Block 17C)
    Security:
    Reports: ROE Results for Worker(s) - CAN
     domain in the CAN Payroll functional area.
  1. From the
    ROE Results for Worker(s)
     report, select
    ROE
     >
    Edit
     from the related actions menu of the ROE.
  2. Select the
    Enable Override
     check box.
  3. Either:
    • Enter a value that reflects all earnings in the final period on the
      Override Insurable Earnings
       field on the
      Insurable Earnings by Reporting Period
       (Block 15C) grid in the
      ROE Insurable Earnings by Period
       section. Enter an amount that reflects all earnings that you need to report in the final period, including the overriding amount for the insurable separation payment.
    • Enter a value on the
      Override Amount
       field in the
      Separation Payments
       section with a sum that isn't greater than the insurable earnings for the final period.

ROE has Last Day for Which Paid errors.

Period Number
1
 doesn't have any reported earnings because you entered a
Last Day for Which Paid
 or
Override Last Day for Which Paid
 date that is after the
Final Pay Period Ending Date
.
    Security:
    Reports: ROE Results for Worker(s) - CAN
     domain in the CAN Payroll functional area.
  1. From the
    ROE Results for Worker(s)
     report, select
    ROE
     >
    Re-Create
     from the related actions menu of the ROE.
    Workday adds the new final period into
    Period Number
    1
     on the
    Insurable Earnings by Reporting Period
     (Block 15C) grid.
  2. Select
    ROE
     >
    Edit
     from the related actions menu of the ROE and enter overriding hours and earnings in the final period.
  3. Click
    Re-Create
     on the ROE.
You entered an
Override Last Day for Which Paid
 date that's after both the
Final Pay Period Ending Date
 and
Last Day for Which Paid
 date. As a result, Workday reports a new final period without any insurable earnings into the ROE. Service Canada doesn’t allow a worker's final period to report an insurable earnings amount of 0.00.
    Security:
    Reports: ROE Results for Worker(s) - CAN
     domain in the CAN Payroll functional area.
  1. From the
    ROE Results for Worker(s)
     report, select
    ROE
     >
    Edit
     from the related actions menu of the ROE.
  2. Enter an
    Override Last Day for Which Paid
     date that's in a period before the
    Final Pay Period Ending Date
     or the
    Last Day for Which Paid
     date.
  3. Click
    Re-Create
    .
  4. Click
    Edit
    .
  5. Add hours and amounts to
    Period Number
    1
    , the final period, on the
    Insurable Earnings by Reporting Period
     (Block 15C) grid.
  6. Determine if you need to move wages out of other periods on the grid to compensate.
    Example: You edited the ROE and entered an
    Override Last Day for Which Paid
     date that is in the future of the period the worker was last paid in (the
    Final Pay Period Ending Date
    ). When you recreated the ROE after adding the
    Override Last Day for Which Paid
     date, the ROE added a new
    Period Number
    1
     that doesn't have any insurable earnings to report. Therefore, you need to edit the ROE and enter overrides for
    Period Number
    1
    . Those amounts might already be reported in the original last period, which is now
    Period Number
    2
    . Determine if you need to override
    Period Number
    2
     to remove the value that was reported in
    Period Number
    .
You either
  • Changed the
    Last Day for Which Paid
     date since Workday created the ROE.
  • Entered an
    Override Last Day for Which Paid
     date that's in a different period than the original
    Last Day for Which Paid
     date.
Security:
Reports: ROE Results for Worker(s) - CAN
 domain in the CAN Payroll functional area.
From the
ROE Results for Worker(s)
 report, select
ROE
 >
Edit
 from the related actions menu of the ROE.
Workday recalculates
Period Number
1
, the final period, on the
Insurable Earnings by Reporting Period
 (Block 15C) grid based on the override date you enter.

ROE has First Day Worked errors.

You configured a First Day Worked date that is before the first payroll period with insurable earnings by:
  • Closing the period containing the worker's start date before entering that date in Workday.
  • Adding the additional earnings to the next payroll period instead of running the retro process to calculate the additional earnings.
  • Running an off-cycle payroll for the additional payment against the current period instead of the period of hire.
    Security:
    Reports: ROE Results for Worker(s) - CAN
     domain in the CAN Payroll functional area.
  1. From the
    ROE Results for Worker(s)
     report, select
    ROE
     >
    Edit
     from the related actions menu of the ROE.
  2. Either:
    • Add insurable earnings from the first period of employment to the last period reported in the
      ROE Insurable Earnings by Period (Block 15C)
       section. Block 15C reports the insurable wages with the most recent period (Period 1) and the oldest period last. If you need to add the period, add the period and the related hours and amounts on the
      Edit Insurable Earnings to Prior Periods
       grid in the
      ROE Insurable Earnings by Period
       section.
    • Correct the
      First Day Worked
       date.
  3. Click
    Re-Create
    .
You changed the
First Day Worked
 date since Workday created the ROE.
    Security:
    Reports: ROE Results for Worker(s) - CAN
     domain in the CAN Payroll functional area.
  1. From the
    ROE Results for Worker(s)
     report, select
    ROE
     >
    Edit
     from the related actions menu of the ROE.
  2. Enter an
    Override First Day Worked
     date that's before the worker's return date.
  3. Click
    Re-Create
    .
    Workday displays insurable hours and earnings in the
    Insurable Earnings by Reporting Period
     (Block 15C) grid based on the overriding date that you entered.