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Administrator Guide
Last Updated: 2025-05-30
Steps: Enable Intelligent Answers

Steps: Enable Intelligent Answers

You might need to take additional steps to enable this feature based on your organization's subscription service agreement. Your organization is either on the Main Service Agreement (MSA) or the Universal Main Service Agreement (UMSA). To determine your organization's subscription service agreement:
  1. Select your profile avatar on Workday Community.
  2. Select
    Profile
    .
  3. On your profile page, select your organization's name, which is beneath your name and next to your job title.
  4. View your
    Subscription Service Agreement
     value.
If the value is:
  • UMSA
    , the feature is automatically available. You can skip the
    Enable Innovation Services Feature and AI Data Contributions for MSA Customers
     step. For more information on Machine Learning data contributions, see Concept: Workday AI for Universal Main Subscription Agreement Customers.
  • MSA
    , you must enable this feature through Innovation Services using the
    Enable Innovation Services Feature and AI Data Contributions for MSA Customers
    step.
Note: UMSA customers don't have Innovation Services tasks and reports in their tenants as these are for MSA customers only. UMSA customers can ignore all information regarding Innovation Services.
You can enable Intelligent Answers to use machine learning and automatically suggest relevant Workday Help articles when your users enter search queries.
Workday uses either the Production or the Preview tenant environment to train the machine learning model. All other connected tenants use that same Production- or Preview-trained model.
  1. Enable People Experience.
  2. You might need to take additional steps to enable this feature depending on your organization's subscription service agreement. For more information, see this Community article.
    On the
    Innovation Services Opt-In
     task, select the
    User Experience Machine Learning
     check box in the
    People Experience
     category.
    On the
    Maintain Innovation Services Data Selection Opt-In
     task, select the
    Knowledge Management Articles
     check box in the
    People Experience: User Experience Machine Learning
     category to contribute data for Machine Learning.
    Security:
    Manage: Innovation Services
     domain in the Innovation Services functional area.
  3. Access the
    Edit Tenant Setup - Machine Learning
     task.
    Select the region in which Workday hosts data used for improvement and personalization of machine learning and analytics functionality.
    Security:
    Set Up: Tenant Setup - Machine Learning
     in the System functional area.
  4. Edit Domain Security Policies.
    Grant security groups permissions to the
    Help Intelligent Answers Access
     security domain in the People Experience functional area.
Workday will begin using machine learning to display and suggest relevant Help articles when users enter search queries.
It can take up to 2 weeks for Intelligent Answers to initially display and suggest Help articles.