Concept: Intelligent Answers
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Extracting Question and Answer Pairs
Intelligent Answers extracts question and answer pairs from text, streamlining your HR processes.
The process of extracting question and answer pairs using Intelligent Answers involves these steps:
- Context Extraction: Intelligent Answers uses a specific process to understand the context of each word in relation to all the other words in the sentence.
- Prediction: The model predicts what it believes is the correct answer to a posed question, based on the content and the context that it extracted from the text.
- Evaluation and Refinement: Intelligent Answers evaluates for accuracy and calibrates the model to increase its proficiency over time.
Optimized Article Content and Formatting
The structure, language, and formatting of your Workday Help articles affect the performance of Intelligent Answers. Understanding the model's operations enables you to predict its performance more accurately.
Articles that contain these attributes enable optimized performance for Intelligent Answers:
- Structured Layout: The content follows a structured layout. Each section is clearly defined and delimited, making it easier for Intelligent Answers to parse the information.
- Clear and Concise Language: Sentences are shorter, and each one focuses on a single idea. The language is simple and straightforward, enabling Intelligent Answers to better understand the content.
- Use of Common Vocabulary: The article doesn’t contain uncommon jargon and provides explanations where necessary. This approach ensures that Intelligent Answers can effectively understand the text, regardless of its original training corpus.
- Detailed Context: The article provides clear context around the questions and answers, such as preceding a key point with a question or using formatting to clearly indicate the answer. This setup makes it easier for Intelligent Answers to correctly match questions with the corresponding answers.
Articles with optimized content and formatting make the extraction process more effective, as the model can better understand the structure of the text, differentiate between the sections, and pick up on clear and succinct language.
Problematic Article Content and Formatting
Articles that lack structure and use complex language can hinder the extraction process, resulting in less accurate results.
Articles that contain these attributes present challenges to the current Intelligent Answers model:
- Unstructured text: Text that lacks a clear structure, such as consistent headings or list formats, make it difficult for Intelligent Answers to differentiate between different sections of the content or to identify key points.
- Lengthy Sentences: Intelligent Answers can struggle with very long sentences, especially those that contain multiple ideas or concepts. Lengthy sentences can prevent the model from identifying the main point and determining the correct answer.
- Complex Jargon: Overuse of industry-specific jargon or acronyms can pose challenges. Intelligent Answers is trained on a broad corpus of text. While it understands a wide range of language, too much niche vocabulary can interfere with its comprehension.
- Lack of Context: If the article doesn't provide enough context around the questions and answers, it's difficult for the model to correctly match questions with corresponding answers.
You're an HR Administrator at at Global Modern Services (GMS) and want to create a Workday Help article to describe the current benefits to your employees. You quickly create a new article without considering the attributes and structure recommended for Intelligent Answers:
Benefits in a company setting are a critical part of employee engagement and retention, notably in a competitive market. Things like, say, the 401(k) matching program, comprehensive health plans, and flexible paid time off are just a few examples of what we can offer. Meanwhile, other perks like comprehensive EAP (Employee Assistance Program) are not that uncommon either. PTO (Paid Time Off) days have their role too, as well as childcare services and tuition reimbursement programs. Perks such as these make our company a competitive player in the field, hence aiding our employee retention rate significantly. Therefore, a well-structured benefit program is imperative to maintain high employee morale, particularly if we aim to keep top talent within the organization.
You learn that your new article doesn't initially appear when your users search for related terms in Workday. You revise your article to have the appropriate structure and recommended attributes for Intelligent Answers:
What are the key benefits that we offer to our employees?
- 401(k) Matching Program: We provide a 401(k) matching program to help our employees secure their future.
- Comprehensive Health Plans: Our employees have access to various health plans, ensuring they receive the medical care they need.
- Flexible Paid Time Off: We understand the importance of work-life balance. Our flexible PTO policy ensures our employees have ample time to rest and recharge.
- Employee Assistance Program (EAP): Our comprehensive EAP provides support to employees during times of personal or work-related challenges.
- Childcare Services & Tuition Reimbursement: We offer childcare services and tuition reimbursement programs to support our employees' personal and professional growth.
By offering such benefits, we aim to increase employee engagement, retention, and overall satisfaction.