FAQ: Guidance Workspace

Do I need Innovation Services to use the Guidance Workspace?: No, the Guidance Workspace and QuickTips don't require Innovation Services.

Can I migrate my existing Guided Tours content To Guidance Workspace?: Yes. You can access the
Convert Guided Tours
task to manually migrate your Guided Tours content to QuickTips, including translations. Workday will automatically migrate your existing Guided Tours content, including translations, to QuickTips when we retire Guided Tours.

Who can create or update guidance? Can it be configured for individual access?: Administrators can configure guidance for the tasks they have access to.
Example: If an administrator has access to the Change Job process, they have access to update the guidance for Change Job.

What languages does Workday support for my guidance?: Workday translates any guidance you create to any Workday-supported language. However, you can't upload your own translations.

What kind of links can I use in my guidance?: You can have links in any form, including Quick Links and links to Workday tasks.

Which tasks can I add QuickTips to?: You can view a complete list of supported tasks in the Guidance Workspace after you set it up. SeeConcept: Guidance Workspace.

Can I disable machine learning "Suggested for you" content in QuickTips?: Machine learning suggestions appear in QuickTips as part of the overall Guidance Workspace offering. Currently, you can't disable machine learning suggestions on a per-QuickTip level or across all QuickTips.

Where do machine learning suggestions in QuickTips come from?: Machine learning suggestions appear on all tasks that include a prompt and that have suggestions available as surfaced by Workday's machine learning model. Workday uses this logic for machine learning suggestions:
A user clicks a QuickTip beside a prompt.
The prompt contains a URI to fetch suggestions from machine learning.
When no suggestions are returned, we create a model and machine learning starts training one.
When suggestions are returned, we present them inside a QuickTip.