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Administrator Guide
Last Updated: 2026-03-13
Verify Deployment Agent (Q&A) Availability in Customer Central

Verify Deployment Agent (Q&A) Availability in Customer Central

  • Activate Customer Central with Customer Central accounts. Customer Central requires its own administrator and security administrator accounts. These accounts can also automatically use the Deployment Agent. You can create Customer Central user accounts for Deployment Agent (Q&A)users who don't require administrative privileges on Customer Central.
    You don’t need to set up access to other other tenants from Customer Central to use the Deployment Agent (Q&A), but you must do so if you want to use any other implementation tools, such as Object Transporter, to deploy configurations
    For non Production tenants, see Steps: Set Up Customer Central Tenant Access.
  • Your organization must use a supported data center. The agent currently supports US and EU regions, but isn't available yet in Canada, Australia, UK, Japan, or to Federal customers.
Customer Central is a specialized tenant that acts as a central hub for managing, migrating, and auditing configurations across your other Workday tenants. By default, Customer Central provides access to the
Deployment Agent (Q&A)
 task, which is a free-of-charge general Q&A experience. This version relies solely on Workday documentation and Community content, does not inspect your tenant configuration, and does not require a UMSA or Agent System of Record (ASOR) setup.
You must activate the Customer Central tenant even after Workday provisions it. You can do this by setting up accounts for your administrators, and then setting up accounts for other Deployment Agent (Q&A) users. Once you activate the Customer Central tenant, confirm the Deployment Agent (Q&A) is enabled by default.
  1. Sign in to your Customer Central tenant as a Customer Central security administrator.
  2. Access the
    Maintain Feature Opt Ins
     task.
  3. On the
    Deployment Agent (Q&A)
     feature, confirm the
    Opt Out of Feature
     checkbox is unchecked.
  • Introduce your team to the agent and provide them with the CRAFT prompting guidelines to ensure they get the most accurate results.
  • Instruct authorized users to access the agent by entering
    Deployment Agent
    in global search and selecting the
    Deployment Agent (Q&A)
     task.