FAQ: Uploading and Viewing Videos
- What can I do to ensure that the Media Upload service is available?
- Have a valid Workday Media contract.
- Test your network to check for network errors.
- Enable the required upload and playback domains for your data center.If your organization uses strict firewall configurations, ensure you allowlist the specific Amazon S3 Accelerated and Standard domains for your region to prevent upload interruptions. See Reference: Upload Domains by Region.
- Which video file formats does Workday support?
- Workday supports most nonproprietary video formats. We recommend using these formats:.3g2.3gp.3gpp.asf.avi.divx.f4v.flv.m2ts.m4v.mkv.mov.mp4.mts.vob.webmWorkday doesn't support proprietary formats such as Apple ProRes or WebEx. Convert videos to nonproprietary formats before uploading them to Workday.
- Is there a limit to the number of files that I can upload?
- No.
- What is the file size limit on individual uploads?
- 20 GB, except for SCORM and AICC files, which have a limit of 4 GB.
- What can I do when my upload takes an abnormally long time to complete?
- Test the network performance at Workday Readiness Check.
- Enable the required upload and playback domains for your data center.
- Does Workday encode video files?
- Yes. Workday encodes the original video in variants of each quality. Depending on the quality of the original file, Workday supports a maximum of 1080p HD.
- Does Workday support closed captions on videos?
- Yes. You can add closed captions to videos in multiple languages. See Steps: Publish Videos in Workday.You can also enable Workday to generate video transcriptions automatically and display them during playback. SeeReference: Edit Tenant Setup - System.When you copy a media file with closed captions, Drive copies only the video content. You need to copy the closed captions separately.
- Why is my video playback quality so poor?
- Workday automatically modifies the quality of your video playback based on your network bandwidth. If your network has low bandwidth, Workday plays the video at a lower quality in order to load the content faster. If you want, you can manually adjust the quality of your video playback.
- Why is a video freezing or buffering?
- Network interference from other applications can cause playback issues. We recommend that you:
- Close any other video or streaming applications or streaming audio that might consume network bandwidth.
- For mobile devices, downgrade the video quality. Workday automatically downgrades the video quality if buffering persists on iOS devices. You must manually downgrade the quality on Android devices.
- Test the network performance at Workday Readiness Check.
- How does Workday select the thumbnail image for a video?
- If a video length is:
- 10 seconds or less, Workday displays the image at the zero second mark of the video as the thumbnail.
- More than 10 seconds, Workday displays the image at the 10 second mark of the video as the thumbnail.
- Can I use keyboard shortcuts to control playback?
- Yes. You can use these keyboard shortcuts when watching videos:Keyboard CommandDescriptionCWorkday opens captions.TWorkday opens transcriptions.MWorkday mutes or unmutes the video.Shift+Up ArrowWorkday increases playback volume.Shift+Down ArrowWorkday decreases playback volume.
- How can I report playback issues that I can't resolve myself?
- Right-click in the player and selectReport Playback Issue. The video player runs diagnostics and saves important diagnostic information in a log file. Take note of the displayed Reference ID so that you can provide the number to Workday Support.