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Administrator Guide
Last Updated: 2026-05-15
Troubleshooting: Audience Count is Zero

Troubleshooting: Audience Count is Zero

Engagement Builder runs using an Integration System User (ISU), which relies on data source and report field access to resolve the targeted audience.
If the ISU doesn't have access to the fields used in building your audience, the audience count in the
Audience Builder
report will be zero.
Review and align your ISSG permissions with a user who has the appropriate access.
  1. Access the
    View Security Groups for User
     report.
    Security:
    Security Activation
    domain in the System functional area.
  2. Enter the user whose security permissions the ISU should replicate and note the assigned security groups and access.
  3. Access the
    Security Analysis for Workday Account
     report.
    Security:
    Workday Accounts
     domain in the System functional area.
  4. Enter the ISSG associated with your ISU and note the security groups and access.
  5. Compare the security groups and access assigned to the user and ISSG to identify misaligned permissions or access.
  6. Optional: Access the
    Maintain Permissions for Security Group
    task to add any appropriate Business Process security policies to the ISSG permissions
    Security:
    Security Configuration
     domain in the System functional area.
  7. Activate Pending Security Policy Changes.