FAQ: Legacy Campaign Migration

Why is my campaign ineligible for migration?: Campaigns are ineligible if their associated custom report is not enabled for web services. Locate the custom report used by the legacy campaign and select the
Enable for Web Services
check box.
Why did my migration fail with a "General Error"?: The integration system user (ISU) selected during the migration process lacks permissions to access the custom report. Ensure you share the report with the ISU and configure the appropriate security.
Why can't I find the Migrate Legacy Campaigns to Engagement Builder task?: Ensure that the Migrate Campaigns
domain is configured and your account is in an authorized security group, such as Implementers or Learning Administrators. Access the
Activate Pending Security Policy Changes
task to confirm changes.
Can I migrate campaigns that use standard reports?: No. The
Migrate Legacy Campaigns to Engagement Builder
task only supports advanced custom report types. You must recreate these audiences as custom reports or manually build the engagement in the
Engagement Builder
report.
Can I report on inactive campaigns that I haven’t migrated to Engagement Builder?: Yes. You can report on all campaigns, including those with an end date in the past.
Where do migrated campaigns go?: Workday removes migrated campaigns from the legacy
Campaigns
dashboard. You manage them in the
Engagement Builder
report.
Why don't I see any data in the Engagement Builder run logs for my migrated campaign?: The run logs only record activity that occurs after migration.
How do I update a message template after migration?: You cannot change legacy message templates after migration. Migrated engagements with legacy templates display a read-only view of the message contents. Recreate the legacy template or a new template using Notification Designer. See Create and Activate Notification Templates.
Can I undo a migration?: No. Migration is a one-way process.

Migrate Legacy Campaigns to Engagement Builder