Concept: Manage an Engagement

Workday enables these options for managing your engagements.

Option	Description
Configure email routing	To configure email routing for engagement items, select Edit from the More Actions menu. You can select an Email Destination Priority to control how recipients receive messages and reminders: Default Routing : Uses the default routing configuration for the notification type. Home Only : Sends to the recipient's home email address. Work Only : Sends to the recipient's work email address. Work Else Home : Sends to the work email address; if unavailable, sends to the home email address.
Duplicate an engagement	To copy an engagement, select Duplicate from the More Actions menu.
Run an engagement now	Workday sends engagement items 4 times each day. You can view the last and next run times on the Engagement Builder report. To run an engagement as soon as possible, select Run Now from the More Actions menu. Workday moves the selected engagement to the front of the queue for the next run.
Search for an audience or engagement	Use these search prefixes to locate an audience or engagement in Global Search: aud: cam: If the View Audience or View Campaign reports are hidden, you won't be able to use these prefixes to search. Access the Hide Workday Delivered Report task to determine if these reports are hidden.
Send a message	You can create a conditionally scheduled message as part of your engagement without assigning a learning course. To send a message independent of a learning course, click Add Item > Message .
Suspend an engagement	To suspend an engagement, select Suspend Engagement from the More Actions menu. Workday suspends engagement items until you select Resume Engagement from the More Actions menu. If you suspend an engagement, the engagement completes its run but won't run again. If the end date for your suspended engagement has not passed, reminders are still sent for suspended engagements and for learners with existing in-progress assignments. To prevent learners from receiving reminders for a suspended engagement, use the Waive Learning Assignment task to waive the associated learning assignment.
Verify email notifications	Use the Business Process and Integration Notifications Indexed report to verify email notifications were sent. You can verify content, recipients, and timing.
View enegagement insights	To view engagement performance metrics and visualizations, select View Insights from the More Actions menu. From the Insights tab, you can view the engagement processing status and these metrics: New Items Today: Number of new learning assignments issued today. Processing Status: Total number of errors from the last engagement run. Notifications Distributed Today: Total number of notifications or messages successfully sent today. You can also view these visualizations: Total Item Completions: Aggregate learning completion rate for the engagement. Completion Rate Per Item: Completion rate for each learning item, categorized by send condition. Workday displays this visualization when the engagement includes multiple learning items. Total Items by Type: Mix of content types included in the engagement. Workday displays this visualization when the engagement includes multiple item types. Send Rate Per Message: Number of messages with a Sent status. Workday displays this visualization only when the engagement includes multiple messages. Total Engagement Notifications: Delivered engagement notifications and reminders, categorized by send condition. Engagement Notifications by Send Condition Per Item: Delivered engagement notifications and reminders for each item, categorized by send condition, if the engagement has more than 1 item. Engagement Membership Per Day: Audience size per day.
View engagement run logs	To view your engagement run logs, select View Run Logs from the More Actions menu. Click the number in the Errors and Warnings column to view details about the error or warning.

Create a Learning Engagement