Concept: Engagement Reminders

If your engagement item has a due date, you can configure reminders to send to recipients to encourage timely assignment completion.

Reminders are highly configurable. You can:

Add personalized messages and templates to your reminders. See Create Engagement Message Templates.

Create up to 6 reminders per engagement item.

Schedule reminders relative to the engagement item due date. For example, 3 days before the due date.

Workday sends reminders around 8 AM in the recipient's time zone. While the job runs hourly, recipients in time zones with 30-minute or 45-minute offsets from the standard hourly differences might receive the notification up to 45 minutes after 8 AM.

Workday doesn't send reminders to users who have completed their assignments.

Impact of Configuration Changes on Reminders

If you change a future engagement item due date or reminder recurrence, Workday detects and corrects reminder triggers in the next engagement run. Workday also dynamically updates reminders for engagement items when you reset a due date using the Reset Learning Due Dates
task.

For example, if you configure a reminder to send 3 days before the due date but then later postpone the engagement item's due date by a week, Workday reschedules the reminder to send 3 days before the new due date. Similarly, if you configure a reminder to send weekly, but then later update it to send daily, Workday discontinues the weekly reminder and creates a daily reminder.

You can also add reminders to an engagement that is already in progress. Workday sends these new reminders as scheduled, as long as the send date falls within the remaining duration of the engagement.

Workday recommends creating a new reminder recurrence rather than editing a delivered reminder.