Skip to main content
Documentation
Documentation
Administrator Guide
Last Updated: 2026-05-29
Troubleshooting: All Imported Time Clock Events Unmatched

Troubleshooting: All Imported Time Clock Events Unmatched

You imported the:
  • Time clock events while the period was locked or closed.
  • Same time clock events twice.
Delete a small number of unmatched time clock events:
    Security:
    Worker Data: View/Edit Time Clock Events
     domain in the Time Tracking functional area.
  1. Access the
    Time Clock History
     report for the worker.
  2. Select a
    Start Date
     that includes the week of the unmatched events.
  3. Delete the unmatched events.
Delete a large number of unmatched time clock events using the Enterprise Interface Builder (EIB):
To delete multiple time clock events, you must have their unique Time Clock Event IDs. Otherwise, follow the steps for deleting a small number of unmatched events.
    Security:
    Integration Build
     domain in the Integration functional area.
  1. (Optional) Access the
    Maintain Invalid Time Clock Events
     task to check for errors and view the volume of unprocessed and unmatched time clock events.
  2. Access the
    Create EIB
     task.
    1. Enter a name. Example:
      Put TCE
      .
    2. Select
      Inbound
      .
    3. On the
      Get Data
       page, in the
      Data Format
       section, from the
      Web Service Operation
       prompt, select
      Put Time Clock Events (Web Service)
      .
    4. Accept the default settings.
  3. Access the
    View Integration System
     report.
    1. From the related actions menu of the EIB, select
      Template Model
      Generate Spreadsheet Template
      .
    2. Select
      Confirm
      .
  4. Access the
    View Background Process
     report.
    1. Click
      Refresh
      .
    2. Download the empty Put_Time_Clock_Events.xlsx spreadsheet on the
      Output Files
       tab.
  5. On the spreadsheet, enter the time clock event data you want to delete. Use only the first 3 columns of the spreadsheet.
    Column
    Description
    Spreadsheet Key
    Determines how many entries Workday batches for each job. We recommend that you batch together 1,000 time clock entries per job. Example: Use
    1
     for the first 1,000 rows and
    2
     for the next 1,000 rows.
    Time Clock Event ID
    Each time clock event has a unique ID. You must enter the ID to delete the event.
    Delete Time Clock Event
    Enter
    Y
     to indicate that you want to delete the time clock event.
  6. Access the
    Launch / Schedule Integration
     task.
    From the
    Integration
     prompt, select the EIB you created. Example:
    Put TCE
    .
    1. On the
      Schedule an Integration
       page, in the row with the
      Integration Attachment
       field, from the
      Value
       prompt, select
      Create Integration Attachment
      .
    2. Attach the completed spreadsheet.
    Security:
    Process: Time Clock Integration
     domain in the Time Tracking functional area.
  7. (Optional) To verify that no errors or unmatched time clock events remain, access the
    Maintain Invalid Time Clock Events
     task.