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Administrator Guide
Last Updated: 2024-09-20
Process: Refine Maintained Skills for Career Hub Matching

Process: Refine Maintained Skills for Career Hub Matching

Review the following topics:
Configure these security policies in the Worker Profile and Skills functional area:
  • Manage: External Skills
  • Set Up: Skills and Experience
This topic provides a checklist of tasks to clean up your skills data, with the result of improved machine learning skills-based recommendations.
Workday automates a portion of the skills curation and management process by automatically enabling the Duplicate Skills Management and Skill Synonym Management processes for all Skills Cloud customers. These features reduce the number of semantically similar skills by reconciling them to the most standardized form of the skill. This consolidation improves the quality of skills data in your tenant.
Workday recommends waiting a minimum of 2 weeks after the automated jobs have completed in Preview and Production before evaluating your maintained skills, and proceeding with the steps below.
Skills data differs for each tenant. Use the information below as a guide.
  1. Review and refine maintained skills on worker profiles.
    1. In your Production tenant, export all worker skills using the
      Get Manage Skills
       web service. Filter for maintained skills by referencing the skills reference ID.
      By default, Skills Cloud skills have reference IDs that look similar to "REMOTE_SKILL - xxx".
    2. In your Sandbox or Implementation tenant, inactivate all maintained skills using the
      Manage Skills
       web service.
    3. In your Sandbox or Implementation tenant, run the
      External Skills
       web service to load worker maintained skills. This will allow you to see alternative Skills Cloud skill suggestions.
      For more information and configuration steps, see the Import External Skills Community article, and the Talent Web Service Directory.
    4. Review the suggestions and determine the appropriate Skills Cloud skills to replace the applicable maintained skills.
    5. In your Production tenant:
      1. Delete the maintained skills from worker profiles using the
        Manage Skills
         web service.
      2. Load the applicable Skills Cloud skill replacements on the worker profiles using the
        Manage Skills
         web service.
      Workday recommends that you test
      Manage Skills
       web services in your Sandbox or Implementation tenants prior to making changes in Production.
  2. Review and refine maintained skills on other Workday objects, including job profiles, job requisitions, learning content, and others.
    • Repeat the steps above using the relevant object's web services.
    • A sample list of associated web services includes:
      • Get Job Profiles/Submit Job Profile
      • Edit Job Requisition
      • Get Learning Course Offerings/Put Learning Course Offering
  3. Determine a cadence for your organization to proactively review and refine maintained skills for workers.
    1. In your Production tenant, export all maintained skills using the
      Get Skills
       web service.
    2. Review the output of existing maintained skills to determine which to delete or Inactivate.
      Maintained skills can't be deleted, only inactivated, if they're used by other objects. Inactivating a skill prevents users from adding that skill in the future, and allows your organization to retain a history of those skills.
    3. In your Production tenant, delete or inactivate unwanted maintained skills using the
      Put Skill
       web service.
      Workday recommends that you test
      Put
       web services in your Sandbox or Implementation tenants prior to making changes in Production.
  4. After completing the initial review and refinement of maintained skills, you can include your maintained skills in machine learning driven matching and learning recommendations.
    1. Access the
      Maintain Skills and Experience Setup
       task.
    2. Select
      Include Tenanted Skills in Matching
      .
    You must subscribe to Innovation Services to use this feature. Contact your Customer Success Manager to request the Innovation Services Addendum (ISA), or see Workday Innovation Services on Workday Community for more information.