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Administrator Guide
Last Updated: 2025-05-02
Steps: Set Up E-Commerce for Learning

Steps: Set Up E-Commerce for Learning

You might need to take additional steps to enable this feature based on your organization's subscription service agreement. To determine your subscription service agreement:
  1. Select your profile avatar on Workday Community.
  2. Select
    Profile
    .
  3. On your profile page, select your organization's name, which is beneath your name and next to your job title.
  4. View your
    Subscription Service Agreement
     value.
If the value is:
  • MSA
    , you must enable this feature through Innovation Services.
  • UMSA
    , you can skip the Opt in to E-Commerce for Learning through the
    Innovation Services Opt-In
     prerequisite step.
For more information, see this Community article.
  • Set up Learning or Extended Enterprise Learning.
  • Opt in to E-Commerce for Learning through the
    Innovation Services Opt-In
     task. Select E-Commerce for Learning service in the Learning category on the
    Available Services
     tab.
You can configure e-commerce capabilities in Workday Learning to allow active workers and Extended Enterprise learners to purchase learning content through Stripe, a third-party payment processor.
  1. Edit Domain Security Policies.
    Configure the security policy for
    Manage: E-Commerce for Learning
     domain in the Learning Core functional area.
  2. Access the
    Maintain E-Commerce for Learning
     task.
    Select Stripe as the Learning Content Payment Processor and use the
    Set up Stripe
    option to create an account ID and link it to your existing Stripe account, or create a new account.
  3. Use the
    Onboard Stripe for Learning E-Commerce
    task to complete the onboarding process in Stripe.
  4. (Optional) Access the
    Test Learning Content Payment Processor Connection
     task to verify the connection after setting up Stripe.
  5. Enter a price for the course in the
    Price (Training Credits)
     field and select the
    Enable Pricing
     and
    Enable E-Commerce
     check boxes. Note: On digital courses also select the
    Requires Enrollment
    check box.
  6. Edit Business Processes.
    Update the
    Enroll in Content
    business process definition to add the
    Require Learning E-Commerce Purchase
     service step and the
    Learning E-Commerce Purchase
     allowed action immediately after. This ensures Workday prompts learners to make a purchase before accessing the content. Note: Configure the security policy for
    Employee as Self
    ,
    Extended Enterprise Learner as Self
    , and
    Contingent Worker as Self
    .
Workday applies pricing settings to courses and course offerings. After enrolling, learners can purchase content by clicking the
Purchase
 button, which redirects them to the payment processor website. Upon successful payment, learners can access the learning content.
Note: For inquiries about refunds, discounts, or receipts, please contact Stripe or refer to their documentation.