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Administrator Guide
Last Updated: 2023-06-23
Steps: Create Payment Returns

Steps: Create Payment Returns

  • Configure the
    Payment Return Event
     business process and security policy in the Banking and Settlement functional area.
  • Security:
    • Process: Ad Hoc Payment Reporting
       domain in the Banking and Settlement functional area.
    • Process: Customer Invoice Payment
       domain in the Customer Accounts functional area.
    • Process: Customer Refund/Payment
       domain in the Customer Accounts functional area.
    • Process: Payment Return
       domain in the Banking and Settlement functional area.
    • Process: Settlement
       domain in the Banking and Settlement functional area.
    • Reports: Expense Report Payment
       domain in the Expenses functional area.
    • Reports: Miscellaneous Payment
       domain in the Miscellaneous Payments functional area.
    • Reports: Supplier Payment
       domain in the Supplier Accounts functional area.
You can record individual payments that banks have returned for these payment categories:
  • Ad hoc payments.
  • Cash advance payments.
  • Customer payments.
  • Expense credit card payments.
  • Expense report payments.
  • Miscellaneous payments.
  • Procurement card payments.
  • Student payments.
  • Student refunds.
  • Supplier invoice payments.
You can reverse payment calculations to cancel these payroll payments:
  • Unreconciled payments.
  • Payments without payroll accounting adjustments.
  • Payments that don't have in-progress escheatments or a status of
    Escheated
    .
You can cancel other payments individually.
  1. Access the
    Find Payments
     report.
  2. Select
    Return
     from the related actions menu of the settled payment you want to return.
    You can create payment returns for:
    • Reconciled and unreconciled payments.
    • Unreconciled checks.
  3. (Optional) Void a related check.
  4. (Optional) Access the
    Find Payment Returns
     report.
    When you haven't paid the original payments, you can cancel or unmatch unreconciled payment returns. From the related actions menu of a payment return, select
    Cancel
     or
    Unmatch
    .
    Workday cancels any related accounting entries, and the payment status of the original payment changes to
    Complete
    .
The payment returns generate journal entries that reverse the original payments. Once you resolve the issues, you can settle the expense reports and supplier invoices with the payments. For returned ad hoc payments and bank account transfer payments, you must create new payments to settle.
Access the:
  • Create Payment Return Statement
     task to return more than 1 payment.
  • Find Payment Returns
     report to view details of returned payments.