Reference: Tenant Configuration Guidelines for Journals

This table includes tenant configuration guidelines that Workday recommends for processing journals.

Issues	Causes	Configuration Guidelines
Errors when importing journals using the Accounting Journal Connector.	You don't have a suspense account and associated account posting rules.	Removing unnecessary worktags from the process, especially if you’re mapping worktags from source, will help speed up allocation calculations and can significantly reduce journal line output. Security: Set Up: Allocations domain in the Financial Accounting functional area. Access the Create Allocation Definition task. In the Target and Offset sections, remove unnecessary worktags from the Worktag Mapping grid. See also, Improving Expense Allocation Processing Time.
Poor performance when processing high-volume journals.	You have selected several worktags when configuring Include Worktag Types in the Retained Earnings section of Edit Tenant Setup – Financials task and haven’t yet adopted the Redesigned Retained Earnings Reporting framework. For information on adopting the Redesigned Retained Earnings Reporting framework, see Redesigned Retained Earnings Reporting.	When you include several worktags on the Retained Earnings section, Workday groups retained journal lines in many different combinations. This can affect performance for high-volume journals. Security: Set Up: Tenant Setup – Financials in the System functional area. Access the Edit Tenant Setup – Financials task. Configure no more than 3 different worktag types for the Retained Earnings section. See Reference: Edit Tenant Setup - Financials.
Missing interworktag payables or receivables accounts in journals with worktag balancing.	You haven’t configured default ledger accounts for interworktag payables and receivables account posting types.	If you’ve enabled worktag balancing, configure the default accounting posting rule for the Interworktag Payables and Interworktag Receivables accounts. Security: Set Up: Accounting Rules in the Common Financial Management functional area. Access the View Account Posting Rule Set report. Click Edit Default Ledger Accounts . Select default posting rules from the Default Ledger Account prompt for InterWorktag Payables and InterWorktag Receivables. See Set Up Account Posting Rules.
Poor performance when importing high-volume journals using a web service.	You might be importing journals with a high volume of journal lines using the Submit Accounting Journal web service.	Use the Import Accounting Journal web service to import journals with a high volume of journal lines.
Unable to import journals using the Accounting Journal Connector.	You haven't specified values for all required fields, including these in your input file for the Accounting Journal Connector: Ledger Type Journal Source	Confirm that you have specified values for all required fields in the Workday-defined XML or Comma-Separated Value (CSV) input file for the Accounting Journal Connector. See: Reference: Accounting Journal Connector CSV File Format. Reference: Accounting Journal Connector XML Schema.
Unable to submit a journal for review.	You may have incorrectly configured your business process security policy for the Review action, where only the Initiator was enabled for the Action step, wherein multiple groups, like Accountant, Accounting Managers were enabled to create journals.	Ensure all groups who can create a journal are also enabled on the Review action step in the business process security policy.
Unable to load journals that contain an Alternate Account set using the Import Accounting Journal web service.	You are importing journals that may contain incorrect alternate ledger mappings using these options: Create Journal with Errors = N Submit = Y	Import journals using these options instead: Create Journal with Errors = Y Submit = N If alternate ledger accounts are properly mapped, Workday will create the journals with a Created status. You can then post the journals later. If any of the alternate ledger accounts are not mapped properly, Workday will still generate the journal with a Created status but you won’t be able to post them. You can then review the journals and correct or cancel them.
Operational journals are erroring out.	You haven’t configured a default ledger account for each account posting rule type.	Ensure you have selected the default ledger account for all account posting rule types. Security: Set Up: Accounting Rules in the Common Financial Management functional area. Access the View Account Posting Rule Set report. Click Edit Default Ledger Accounts . Select a default ledger account for any or all account posting types. See Set Up Account Posting Rules.
Poor performance when adding attachments to journals.	You are using the related action of Journal > Edit to attach documents to the journal.	Workday recommends that you use the related action of Journal > Add/Change Attachments to attach documents to a journal.
Unable to close the ledger period because the journals are not being posted and remain in Created status.	You are using the Check Budget (Financial) business process and have configured the Batch/Job step for Budget Check with the Don’t wait for this step to complete, move immediately to the next step option enabled. When you enable this option on the Batch/Job, the process to create journals and complete budget check evaluation are not complete before moving on to the next step.	Ensure that the Batch/Job step for Budget Check has the Don’t wait for this step to complete, move immediately to the next step unchecked. This will ensure the journals are created and complete budget check with the correct status.