Reference: Tenant Configuration Guidelines for Customer Payments

This table includes tenant configuration guidelines that Workday recommends for processing customer payments.

Issue	Cause	Configuration Guidelines
Auto-apply customer payment jobs are taking a long time to process.	You've scheduled a large number of periodic auto apply jobs to run in a short period of time. When you schedule a large number of auto apply jobs to run in a short period, Workday will start queuing the jobs if it’s unable to complete an auto apply job before the next scheduled job starts. This can impact tenant performance.	Schedule a longer interval between periodic auto apply jobs. Example: hourly or daily where possible. See Auto-Apply Customer Payments.
Fields in the payment file used in Bankers Automated Clearing Services (BACS) are returning a null value.	You are setting up bank integrations for processing settlements using the WPN - BACS Standard 19 Payment (Enhanced Performance) integration template with the Conversion Service (Enable only if instructed by support) integration service enabled.	You should only enable the Conversion Service (Enable only if instructed by support) integration service when instructed by support.
Out bound payment integration is failing when you are using the WPN - MT101 Request For Transfer (Enhanced Performance) template.	You’ve enabled Override Beneficiary name with Name on Account on the Integration Attributes tab of the Integration System but the supplier doesn't require a different name in the Name On Account field on the Settlement Bank Accounts tab.	For suppliers that require a different name in the Name On Account field, enable the Override Beneficiary name with Name on Account in the Integration System and enter a name in the Name On Account field. Access the WPN-MT101 Request for Transfer integration system. From the related actions of the integration system select Integration System > Configure Integration Attributes . Under Integration Attributes , enable Override Beneficiary name with Name on Account . Click OK . Access the Find Suppliers report. Access your supplier. From the related actions of your supplier, select Supplier > Change Supplier Settlement Bank Account . In the Account Details column, select the country. (Optional) If the Name On Account field is displayed, enter the name on the account. Click Submit . For suppliers that don’t require a name on account, create a separate Integration System and leave the Override Beneficiary name with Name on Account on the Integration Attributes unchecked.
Auto-apply payments are taking a long time to process.	You are incorrectly using the Customer Invoice for Customer Invoice Adjustment report field on the Invoice Adjustment Matches Invoice condition rule. The Customer Invoice for Customer Invoice Adjustment report field returns any customer invoices that already had the adjustment applied.	Use the Invoice for Customer Adjustment report field to return an invoice that is related to the adjustment.