Auto-Apply Customer Payments

Record customer payments and mark them as

Ready to Auto-Apply

. Workday automatically selects this option when you select

Remit-From Customer

(Optional) To use Workday-delivered rules, clear the

Advanced

check box on the

Edit Customer Payment Application Configuration

task.

Security: Process: Customer Payment Auto-Application
domain in Customer Accounts functional area.

Workday delivers 8 predefined rules that find and match invoices based on each criteria. You can then run the

Auto-Apply Customer Payments

task to:

Apply adjustments to the matched invoices.

Apply either on-account payments, or unapplied payments.

Workday extends this functionality to global transactions as well where the invoices are in the same currency but the company currency is different.

Workday processes:

All payments in the numeric sequence from zero to 7, rule by rule rather than payment by payment.

Older payments first.

You can see these rules by running the

Workday Delivered Customer Payment Application Rules

report.

Access the

Auto-Apply Customer Payments

task.

As you complete the task, consider:

Option	Description
Customer Payment Auto-Application Criteria	On the Company prompt, select the company or company hierarchy to which you want to apply payments.
Advanced Customer Payment Application Rule Set	Workday automatically populates the Configured field when you configure the advanced customer payment application rule set on the Edit Customer Payment Application Configuration task. Workday uses this rule set as a default rule set if you don’t define any other rule sets to override it for the company. Workday uses Workday-delivered customer payment application rules when the Configured field is empty. You can select or create a different rule set to override the default rule set on the Override prompt. Workday doesn’t display the Configured field when you select a company hierarchy on the Company prompt.
Customer Selection	On the Remit-from Customers prompt, select the customers that you want to apply the payments to.
Other Criteria Transaction Date Options	Select this prompt to schedule auto-apply customer payments. When you select Current Date , Workday uses today’s date as the transaction date. When you select Default Transaction Date , Workday sets the transaction date to: Adjustment date for customer invoice credits. Current date for customer invoice write-offs. Payment date for unapplied and on-account customer payments. You can also select a date from the Transaction Date to Use calendar prompt when you set Transaction Date Options to Selected Date . When processing customer payments, invoice credits, and write-offs, Workday sets the transaction date according to the transaction date option selected. You can't schedule auto-apply customer payment jobs for customer payments, invoices, or invoice adjustments dated after the transaction date.
Run Once in the Future	You can have Workday run auto-apply payments once more in the future by setting a future Start Date and Start Time . Enter the applicable Time Zone .

Workday opens the

View Background Process

page displaying the

Customer Payment Auto-Application Results

including processed payments, invoice write-offs, and adjustments.

To view the associated transactions, click any of the numbers in these columns:

Payments Processed

Transactions Created

You can drill into the

Overall Results

for more details about the payments and invoices.

Workday processes 1 customer invoice per remittance advice line for the remittance advice type of Other
even if multiple invoices match the payment application rule. To process multiple invoices using this remittance advice type, add a separate remittance advice line for each customer invoice and use a unique memo for each invoice.

You can unapply a payment, or reapply it, cancel the payment, or return it.

You can use these reports to find the payments that are still in process:

Customer Accounts Requiring Action

Customer Deposits Requiring Action

Customer Payments Requiring Action

When the automatic application process doesn't apply certain payments, you can use these reports to identify the unapplied payments:

Customer Activity Detail

Customer Activity Summary

Customer Balance Detail

Customer Balance Summary

Customer Open Items

You can also copy the