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Administrator Guide
Last Updated: 2024-05-31
Reference: Email Recipients for Document Delivery

Reference: Email Recipients for Document Delivery

You can configure document delivery of various document types on the
Addresses and Contact
Document Delivery
 tab of the customer profile. Workday emails the customer invoice documents to the customer contacts based on:
  • The option you select from the
    Email Recipients
     prompt for each document type.
  • The document type that you specify for each contact when you configure the bill-to contacts.
    • When you don't specify a document type or the email recipient, Workday sends the email to the primary contact.
    • You can only set customer invoice as document type for your bill-to contact.
To email:
  • Specify an email address on the
    Addresses and Contact
    Contact Information
     tab of the customer.
  • The document type must have the document delivery method of
    Email
    .
Email Recipients
Description
All Customer Contact Emails
Sends email to all email addresses of the contacts defined on the
Addresses and Contact
Customer Contacts
 tab of the customer profile.
All Parent Customer Contact Emails
Sends email to all contacts defined for the parent customer that you specify on the
Overview
Summary
 tab of the customer profile.
When you select this option but don't specify a parent on the customer profile, Workday doesn't send an email.
All Remit-from Customer Contact Emails
Sends email to all contacts defined for the remit-from customer that you specify on the
Overview
Payment Details
 tab of the customer profile.
When you select this option but don't specify a remit-from customer on the payment details, Workday doesn't send an email.
Customer Primary Email
Sends email only to the primary email address set on the
Addresses and Contact
Contact Information
 tab of the customer profile.
To send emails to multiple email addresses, set up customer contacts first.
Parent Customer Primary Email
Sends email only to the primary email address set on the parent customer that you specify on
Overview
Summary
 tab.
Remit-from Customer Primary Email
Sends email only to the primary email address defined for the remit-from customer that you specify on the
Overview
Payment Details
 tab.
Statement Contact Emails
Sends email to all the customer contacts that have the
Email Document
 option set to
Customer Statement
 when you configure your
Bill-To Contacts
.
Bill-To Contact Emails on Invoice
Sends email to the
Bill-To Contact
 you specify on the invoice header when you create a customer invoice.
Invoice Contact Emails
Sends email to all the customer contacts that have the
Email Document
 option set to
Customer Invoice
 when you configure your
Bill-To Contacts
.
Dunning Letter Contact Emails
Sends email to all the customer contacts that have
Email Document
 option set to
Dunning Letter
 when you configure your
Bill-To Contacts
.