Skip to main content
Documentation
Documentation
Administrator Guide
Last Updated: 2026-03-13
Steps: Apply Customer Payments Automatically

Steps: Apply Customer Payments Automatically

Workday enables you to apply a large volume of payments automatically against multiple invoices. You have 2 options:
  • Use the Workday-delivered customer payment application rules.
  • Define your own set of rules and conditions that you can use in a custom rule set.
    To use your custom rules and conditions, enable the
    Advanced
     option on the
    Edit Customer Payment Application Configuration
     task.
This functionality includes 3 types of processes:
  • Apply payments against invoices.
  • Write off invoices.
  • Apply invoice adjustments.
You can run the automatic payment application process through these 2 tasks:
  • Auto-Apply Customer Payments
    : Enables you to execute a single run instantaneously. You can also schedule a one-time run in the future.
  • Schedule Auto-Apply Customer Payments
    : Enables you to schedule the process to run at regular intervals.
For on-behalf-of transactions:
  • Workday uses the payment application rules associated with the company receiving the payment.
  • You can apply payments from 1 company to invoices in another company when the invoice currency is different than the payment currency or the company currency, even with worktag balancing enabled for the invoice company.
Workday doesn't support the auto-application process for:
  • Invoices with cross-currency payments.
  • Negative invoices.
  • On-behalf-of payments and write-offs that include invoices with term discount.
  1. Apply payments automatically using the Workday delivered rule set.
  2. Apply payments automatically using the custom rule set you define.
When invoices match the rules that you've configured, Workday automatically:
  • Applies payment to those customer invoices.
  • Processes credit adjustment against the customer invoices.
  • Creates a write-off against the customer invoices.