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Administrator Guide
Last Updated: 2024-12-27
View and Resolve Errors in Error Manager

View and Resolve Errors in Error Manager

Create an accounting center batch with errors dismissed to the Accounting Error Manager.
Configure the
Request
 business process with these additional business objects, to track errors, and submit approval requests for error response:
  • Accounting Source
  • Custom Account Posting Rule Dimension
  • Custom Account Posting Rule Type
  • Account Posting Rule Set
  • View Mapping Table
Security:
Process: Accounting Center Error Manager
 domain in the Accounting Center functional area.
You can use the Accounting Center Error Manager to track and resolve dismissed errors and custom dismiss transactions for completed and canceled batches in an accounting source. 
Unresolved errors and custom dismiss transactions that you dismiss out of a batch will be visible in the Error Manager once the batch is complete.
You can use the Accounting Center Error Manager to view:
  • Dismissed transactions by error.
  • Nature of each error.
  • Number of error transactions.
  • Number of transactions pending resolution.
  • Use transactional data to filter and group error transactions in the error manager.
  • Apply resolutions at the transaction level.
After you process error resolutions, Workday will remove them from the Accounting Center Error Manager.
  1. (Optional) Assign access to the
    Process: Accounting Center Error Manager
    domain through a constrained Roles - Source System security group.
    When you grant a user access to a domain through a constrained security group, Workday limits access to each accounting source based on the user role.
  2. Access the
    Accounting Center Error Manager
     task.
  3. As you complete the task, consider:
    Option Description
    Accounting Source
    Select an accounting source for which you want to resolve errors.
    Batch Status
    You can only select canceled or completed batches.
    Batch
    You can select a single batch or multiple batches.
    From
    To
    Specify a date range for the created batch or batches.
  4. Click
    OK
    .
    The Accounting Center Manager displays all errors in the
    Errors in Batches
     grid for all selected batches across all stages.
  5. For the error you want to resolve, click
    Apply Resolutions
    .
    Workday displays the
    Apply Resolutions
     task.
  6. (Optional) Click
    Download Prior Stage Transactions
     to download and analyze prior stage transactions. After clicking download, you'll receive a notification when the file is ready to download from
    My Reports
    .
    Workday recommends you perform this task first.
    This option isn't available for Custom Dismiss transactions and for canceled batches.
  7. (Optional) Click
    Download Ingested Data
     if you decide to terminate the transactions and want to download the source data again.
    This option isn't available for canceled batches.
  8. (Optional) If you want to resolve errors that you ingested from a source system, click
    Ingested Data
    . See Edit Ingested Errors in Error Manager With In-Line Edits.
  9. Expand
    Error Details
     to review these details of the error:
    • Accounting Source
    • Batch Status
    • Batch Name
    • Stage
    • Error Details
    • Number of transactions that contain the error.
  10. As you retrieve error transactions that you want to resolve, consider:
    Option Description
    Search Criteria
    Use the
    Stage Input Fields
     to select input fields to the error stage to display in the Error Record Details grid. Example: If there are errors in the Enrichment 2 stage, you can select fields from the Enrichment 1 output table. Based on the type of error, you can narrow your search to select fields that are useful to resolve the error. Example: If you have an error for a missing cost center, you can select input fields that were evaluated in the Value Mapping Stage and any other fields that can help you resolve the error.
    You can select a maximum of 10 input fields to the error stage for Enrichment and Detailed Accounting errors.
    Workday automatically sets the criteria to
    Show Transactions Pending Resolutions
    .
    If you want to see resolved transactions that you haven’t processed, select
    Show Transactions Pending Processing
     and click
    Apply Search Criteria
    .
  11. Click
    Apply Search Criteria
     to retrieve the error transactions.
    Workday updates the
    Error Record Details
     grid with the selected stage input fields, displaying the field values for each transaction. Workday also applies your selection to
    Show Resolutions Pending Resolutions
     or
    Show Transactions Pending Processing
    .
  12. (Optional) Filter fields on the
    Error Record Details
     grid to organize and group transactions with common attributes to which you want to apply common resolutions.
  13. As you resolve the errors, consider:
    Option Description
    Resolution
    You can select to:
    • Resolve a single transaction or multiple transactions in the
      Error Record Details
       grid.
    • Apply the same resolution to all transactions in the grid, or apply a resolution to each transaction individually.
    When applying resolutions, ensure that you first:
    1. Select the transactions in the
      Error Record Details
       grid.
    2. Then select a resolution at either the header or line level in the grid.
    To apply the same resolution to all transactions:
    • Select each transaction in the
      Error Record Details
       grid. You can select the
      Select All
       check box to select all transactions in the grid.
    • At the header level, select how you want to resolve the transactions:
      • Select
        Process with Next Batch
         to dismiss the transactions and process them with the next batch.
      • Select
        Terminate
         to terminate the transactions.
    To apply different resolutions to transactions in the grid:
    • Select a row in the
      Error Record Details
       grid.
    • In the
      Error Record Details
       grid, for
      Resolutions
      , select how you want to resolve the transaction:
      • Select
        Process with Next Batch
         to process it with the next batch.
      • Select
        Terminate
         to terminate the transaction. It will no longer be available for processing.
    When you cancel completed batches:
    • Workday will terminate new transactions that were successful and any error transactions, which you dismiss from further processing. You can reinsert the terminated transactions to process them in a subsequent batch.
    • New and reprocessed error transactions, which Workday dismisses to the Error Manager will be available in Error Manager for you to resolve.
    • New and reprocessed error transactions that Workday dismisses to a future batch are available in a new batch.
    • Reprocessed transactions that Workday includes in the batch and were successful, are available in a new batch.
    Clear Resolutions
    (Optional) Click to clear resolutions from selected rows in the
    Error Record Details
     grid.
    Click
    Save
     to delete the previously saved resolutions.
    View Error Details
    (Optional) Select if you want to view details of the error.
    This option isn't available for Custom Dismiss transactions and for canceled batches.
  14. Click
    Save
     to save the resolutions.
    You can view these saved resolutions by selecting
    Show Transactions Pending Processing
     and clicking
    Apply Search Criteria
    .
  15. To process resolutions, close the
    Apply Resolution
    window.
  16. On the
    Accounting Center Manager
     task, click
    Process Resolutions
     to view and then click
    OK
     to process the resolutions.
    The
    Process Resolutions
     button is only available if there are resolutions pending for the selected accounting source.
  17. On the
    Monitor Accounting Source Job Status
     report, click
    Refresh
     to confirm that the process completes successfully.
  • Workday removes the processed errors from the Accounting Center Error Manager.
  • Transactions that you resolved with the
    Process with Next Batch
     option are available with the next scheduled batch.