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Administrator Guide
Last Updated: 2023-06-23
View, Resolve, and Reprocess Errors

View, Resolve, and Reprocess Errors

Create an accounting center batch.
Configure the
Request
 business process with these additional business objects, to track errors, and submit approval requests for error response:
  • Accounting Source
  • Custom Account Posting Rule Dimension
  • Custom Account Posting Rule Type
  • Account Posting Rule Set
  • View Mapping Table
You can review and resolve errors for each stage. After you resolve the errors, you can then reprocess them.
  1. View and Resolve Errors for Enriched Data
    1. Access the
      Find Accounting Center Batches
       report.
    2. Select
      From date
       and click
      OK
      .
      Workday displays the
      Find Accounting Center Batches
       page.
    3. Click the batch for which you want to resolve errors.
      Workday displays the
      View Accounting Center Batch
       page.
    4. Click the
      View By All Runs
       tab.
    5. For the
      Enrichment stage
      , click
      View Errors
      .
      The
      View Summary by Error Type
      page displays the summarized errors and the number of transactions with the error type.
    6. For each error message, click
      View Details
      .
      The
      View Errors for Accounting Center Batch Run
       page displays all Transaction_IDs for the specific error. For more information on Transaction_ID, see View Detailed Accounting Results.
    7. For each AC Transaction ID, click
      View Details
      .
      The
      View Error Details
       page displays error details for the selected transaction, such as:
      • Transaction_ID
      • Batch
      • Batch Run
      In addition, the
      View Error Details
       page also displays these 2 grids:
      • Error Summary
        : Expand the grid to display details for the Transaction ID error in the Enriched dataset, such as:
        • Error Message.
        • Prior Stage WPA_RowID that you can use to find the Actual Row ID of the input dataset for the stage.
        • Accounting Source Snapshot.
        • Accounting Group Name.
      • Prior Stage Transaction
        : Expand the grid to display the first 25 fields of the records included in the transaction from the prior stage. Number of lines displayed on the grid depends on the number of records in the specified transaction. If the transaction contains 1 record, the grid will display 1 line. If the transaction contains more that 1 record, the grid will display multiple lines.
        You can select the
        Show All
         button to review all error fields.
        You can also use the
        Configure Error Details – Prior Stage Fields
         task to configure the
        Prior Stage Transaction
         grid to display up to 25 error fields that you want to review.
    8. Review and fix the errors before proceeding further.
    9. On the
      View Accounting Center Batch
       page, select the
      Current View By Stage
       tab and select
      Run
      . For
      Process Options
      , select one of these options:
      Field
      Description
      Processing Options
      To process errors:
      • Select
        Rollback to Selected Stage and Reprocess
         to have Workday roll back transactions to the selected stage and then reprocess the rolled back transactions.
        • For
          Select Stage
          , select
          Enrichment
          .
        • Check
          Include Dismissed
          , to include dismissed transactions with the rolled back transactions, and click
          OK
          .
        This option is also available when a run completes with no errors.
      • Select
        Process Errors Within Stage
         to have Workday create enriched transactions for batch errors only.
      • Select
        Dismiss Errors from the Batch
         to have Workday dismiss errors to the Accounting Center Error Manager.
        Errors are available in the Error Manager once the batch completes.
      • Select
        Dismiss Errors From Further Processing
         to have Workday dismiss all errors from further processing. The dismissed records won’t be available for a future batch and you’ll have to ingest them again for processing.
      • Select
        Dismiss Errors and Process with Future Batch
         to have Workday process the dismissed errors with a future batch.
      Dismissed transactions will be available in a future batch when the batch is complete or canceled.
  2. View and Resolve Errors for Detailed Accounting
    1. On the
      View Accounting Center Batch
      page, select the
      View by All Runs
       tab.
    2. For the
      Detailed Accounting
       stage, click
      View Errors
      .
      The
      View Summary by Error Type
      page displays the summarized errors and the number of transactions with the error type.
    3. For each error message, click
      View Details
      .
      The
      View Errors for Accounting Center Batch Run
       page displays all Transaction_IDs for the specific error. For more information on Transaction_ID, see View Detailed Accounting Results.
    4. For each Transaction_ID, click
      View Details
      .
      The
      View Error Details
       page displays error details for the selected transaction, such as:
      • Transaction_ID
      • Batch
      • Batch Run
      In addition, the
      View Error Details
       page also displays these 3 grids:
      • Error Summary Grid
        : Expand the grid to display details for the Transaction ID error in the Detailed Accounting dataset, such as:
        • Error Message.
        • Prior Stage WPA_RowID that you can use to find the Actual Row ID of the input dataset for the stage.
        • Accounting source journal line rule are rules that you specified on the
          Journal Line Rules
           tab when you configured your accounting source.
          This value will be unavailable if errors occur at the journal header level or if condition rules fail to select a journal line rule.
        • Accounting Source Snapshot.
        • Accounting Group Name.
      • Error Details Grid
        :
        Displays these 2 tables that can help you to resolve errors. The tables display these details:
        • From the user configuration on the Accounting Source Snapshot.
        • On the user-defined Custom Validations.
        Table
        Description
        Configured Header and Lines
        Displays results of merging your enrichment data with your configured accounting source snapshot. Not all fields contain an error, therefore, some fields can be blank.
        Expected Detailed Accounting Journals
        Displays details of the expected detailed accounting journals. Not all fields contain an error, therefore, some fields can be blank. Additionally, this table will be blank if the errors only occur on the Configured Header & Lines table.
      • Prior Stage Transaction
        : Expand the grid to display the first 25 fields of the records included in the transaction from the prior stage. Number of lines displayed on the grid depends on the number of records in the specified transaction. If the transaction contains 1 record, the grid will display 1 line. If the transaction contains more that 1 record, the grid will display multiple lines.
        You can select the
        Show All
         button to review all error fields.
        You can also use the
        Configure Error Details – Prior Stage Fields
         task to configure the
        Prior Stage Transaction
         grid to display up to 25 error fields that you want to review.
    5. Review and fix the errors before proceeding further.
    6. On the
      View Accounting Center Batch
       page, select the
      Stage
       tab and click
      Run
      . For
      Process Options
      , select one of these options:
      Field
      Description
      Process Options
      To process errors:
      • Select
        Rollback to Selected Stage and Reprocess
         to have Workday roll back transactions to the selected stage and then reprocess the rolled back transactions.
        • For
          Select Stage
          , select
          Enrichment
           or
          Detailed Accounting
          .
        • Check
          Include Dismissed
          , to include dismissed transactions with the rolled back transactions, and click
          OK
          .
        This option is also available when a run completes with no errors.
      • Select
        Process Errors Within Stage
         to have Workday create detailed accounting for batch errors only.
      • Select
        Dismiss Errors from the Batch
         to have Workday dismiss errors to the Accounting Center Error Manager.
        Errors are available in the Error Manager once the batch completes.
      • Select
        Dismiss Errors From Further Processing
         to have Workday dismiss all errors from further processing. The dismissed records won’t be available for a future batch and you’ll have to ingest them again for processing.
      • Select
        Dismiss Errors and Process with Future Batch
         to have Workday process the dismissed errors with a future batch.
        Dismissed transactions will be available in a future batch when the batch is complete or canceled.
  3. Review and Resolve Errors for Summarization
    1. On the
      View Accounting Center Batch
      page, select the
      View by All Runs
       tab.
    2. For the
      Summarization
       stage, click
      View Errors
      .
      The
      View Summary by Error Type
      page displays the summarized errors and the number of transactions with the error type.
    3. Review and fix the errors before proceeding further.
    4. On the
      View Accounting Center Batch
       page, select the
      Current View By Stage
       tab and select
      Run
      .
    5. For
      Process Options
      , select
      Rollback to Selected Stage and Reprocess
      .