Reference: Synchronization Errors
If a supplier fails to sync to WSS, Workday automatically adds it to the
Supplier Synchronization Errors
task in Workday for review and notifies you based on the USI notification occurrence setting. When you correct an error in the Workday or WSS, Workday automatically removes the error from the task list.
This task limits the displayed supplier information based on your security access. To troubleshoot failures in configuration settings to WSS, ensure the relevant users have access to all required domains. For supplier categories, access to the Set Up: Supplier Categories domain is required.
The table shows common errors and their resolutions.
Error in Task
| Resolution for the Error
|
|---|---|
Duplicate name in WSS. | Delete the supplier in WSS or rename the supplier in Workday to create a new record. |
Duplicate Classification name. | Update the classification name or remove the diversity category. |
Email isn’t unique for the contact. | Deduplicate the email addresses for supplier contacts. |
Email must not be empty. | The supplier contact must have a primary email with the type set to Work . |
Email is already in use. | Remove the duplicate email address from the supplier record. |
External ID is already in use / Wid is already in use. | Create a support ticket. |
Supplier Classification ID's are not found | Suppliers have the same diversity classification multiple times. Remove the duplicate diversity classification. |
Supplier has multiple entries of the same diversity classification. | Remove the duplicate diversity classification from the supplier. |
A new supplier cannot have an active business process. | Resolve the event and Workday automatically syncs the supplier to WSS. |