FAQ: Account Security

How can I change the email address for my account?: Hover over your name and click
User Profile
.
Enter your email address in the
Email
field.
Save the change.
Access your old email and follow the instructions in the email you receive.

If your organization uses SSO, there could be certain restrictions. Contact your company admin for more information.
How can I confirm my account?: Access your email and click
Finalize Your Account
in the email you receive.
How can I request a new confirmation email?: To request a new one, access the sign-in page and click
Did not receive confirmation instructions?
.
What can I do when my session times out?: Your session times out when you're inactive for a time. To sign back in, click
Log In
or access the sign-in page.
What can I do when I receive a token invalid error?: You receive a token invalid error when you use an expired confirmation email. To resolve this error, access the sign-in page and click
Did not receive confirmation instructions?
.
I have 2 Strategic Sourcing accounts. Can I consolidate them?: You can’t consolidate accounts. We recommend informing the sourcing team you work with which email you would like to be contacted at to avoid confusion.

What can I do when I forget my password?: Access the sign-in page.
Click
Forgot Your Password?
.
Enter your email address.
Access your email and click
Reset Your Password
in the email you receive.
Enter your new password.
How can I unlock my account?: Your account locks when you don't sign in for 90 days. To unlock your account:
Access the sign-in page.
Click
Did Not Receive Unlock Instructions?
.
Enter your email address.
Access your email and click
Access My Account
in the email you receive.

You can also contact Strategic Sourcing Support to unlock your account.
How can I change my password?: Hover over your name and click
User Profile
.
Click
Change Password
.
Enter your current password in the
Current Password
field and your new password in the
Password
field.
Save the change.