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Peakon
Last Updated: 2025-03-07
Customize Survey and Reminder Emails

Customize Survey and Reminder Emails

Security:
Manage schedules
.
Customizing the survey email and reminder emails can be helpful in communicating how you will use the survey feedback, links to any policies, who will have access to see survey data, and more. Customizing the survey email doesn't trigger email sendout.
Email content generates at the send-out. If you customize email settings during a live survey round, employees who haven't yet received their survey notification will receive the updated version when the email sendout time comes.
It's only possible to customize the email that's the first survey notification in the survey round. Reactivation and reminder emails are non-customizeable.
Customization Option
Description
Survey sender
Setting a recognizable survey sender can help drive participation. In the absence of a survey sender, Peakon sets the sender as the first person from the administrators list.
The survey sender always displays as Peakon in reminder emails, to reiterate that it's an automated reminder from the product, not the person or team behind the survey sender.
If you're using the name of a senior leader (Example: the CEO), align with your IT department to ensure that Peakon emails bypass any potential spam filters blocking mass emails.
It is not possible to set up translations for the survey sender.
Email subject line
The standard email subject line comes with a translation in all supported languages.
If you're customizing the subject line and running the survey in multiple languages, you need to add translations to the new version.
Email text
The standard email text comes with a translation in all supported languages.
You can use this section to communicate how your company will use survey feedback, and any additional information that could manage expectations and drive participation.
You can use the below markdown syntax formatting:
  • #heading 1
  • ##heading 2
  • **bold**
  • *italic*
  • [link](https://www.url.com)
  • - list item
If you're customizing the email text and running the survey in multiple languages, you need to add translations to the new version.
Translations
The standard email subject and text content have translations in all supported languages.
You can update the translation in 1 language without affecting the translation in other languages.
Customizing the standard subject line or email text removes the standard translations, and you can add your own.
  1. Go to
    Administration
    Schedules
    .
  2. Click
    View
     on the survey that you need to configure.
  3. Go to the
    Email
     tab.
  4. (Optional) Check the
    Customize subject
     box and add your custom email subject.
  5. (Optional) Click
    Add translations
     to add localized versions for your custom email subject.
  6. (Optional) Click
    Customize email text
     box and add your custom email text.
  7. (Optional) Click
    Customize reminder email
     box and add your custom reminder email text.
  8. (Optional) Click
    Add translations
     to add localized versions for your custom email text.
  9. (Optional) Go to the
    Survey settings
     tab, and set the
    Survey sender
    . Example: The CEO's name, or Employee Experience Team.
  10. Click
    Save
    .
  11. (Optional) Add survey logo and email subject prefix by setting survey branding. See Override Survey Name and Logo.
You can preview the survey email in the
Email
 tab.