Friday, 3rd April

Workday delivers the new flexible listening question model for Workday Peakon Employee Voice to provide a more adaptable and research-driven approach to employee engagement.

We simplify the underlying question structure and scoring methodology, introducing a consolidated question library and enhanced scheduling capabilities that allow you to customize your listening strategy.

Question Model and Methodology

We deliver a simplified question model where all questions within a driver are equal.

A single Scoring Methodology: Driver scores will be calculated as a straight average of employee scores.
Question Identification: We now provide a unique title for all questions to improve clarity.
Updated Terminology: We update the product terminology to use "questions" and "question titles" instead of sub-drivers.
Retirement: We retire the Separate scoring mode. An official Retirement will be announced.

Flexible Foundation and Scheduling

We deliver several enhancements to help you customize how you gather feedback:

Algorithm Improvements: We simplify the algorithm by removing main question and sub-driver frequency requirements.
Question Frequency: You can now control individual question frequency or choose not to ask specific questions within a schedule.
Customizable Titles: You can now provide unique titles for both standard and custom questions.

Question Library Enhancements

We update the question library (secured to the Self-Service: Peakon Configuration domain) with 90 high-performing questions organized into 23 refined categories.

New Content: We add 26 new questions and introduce 3 net-new driver groupings.
Updates: We update wording and titles for some existing questions and categories to reflect current research.
Retirement: We retire 9 questions and 4 drivers from the standard library. An official Retirement will be announced.

Note

: These enhancements are automatically available for Peakon production instances created on or after March 31, 2026. For instances created before this date, Workday will provide the option to upgrade to the flexible listening question model throughout the 26R2 and 27R1 release cycles.

What Do I Need to Do?

No action is required at this time.To prepare for these changes:

Review documentation
: We included links and attacments to this release note to all relevant documentation. We recommend reviewing these materials to understand how the new question model impacts your existing Peakon configuration.
Monitor Community
: Watch the Workday Community for the official release notes and the question/driver retirement notice, which will be published at the end of March 2026.
Watch our webinar
: We hosted a customer webinar on Tuesday, March 3, 2026. Watch the most recent recording of the customer webinar to learn more about the flexible listening question model. Watch the webinar here.
Join the Design Partner Group (DPG)
: You can sign up for the flexible listening DPG here to gain deeper insights into the development process.
Watch our coming soon video:
If you want to learn more about our simplified question model, watch the video linked in the Flexible Listening section in our Peakon product page.

What Happens if I do Nothing?

Existing customers will continue to see the traditional hierarchy of sub-drivers and outcomes until they choose to upgrade or until the mandatory migration period is reached. A predetermined grace period will be provided before all customers are eventually moved to the simplified question model to ensure platform consistency.