FAQ: Participation Metrics
- Why did my participation numbers suddenly change?
- If you recently started using Moments that Matter schedules (likeOnboardingorExitsurveys), you may notice a shift. Peakon now prioritizes Question Set participation on your dashboards. This ensures that low-volume, high-frequency surveys don't artificially plummet the participation scores of your main engagement surveys.
- What is the difference between "Overall" and "Question Set" participation?
- "Overall" participation counts an employee if they answered any question in any survey. "Question Set" participation only counts them if they answered a question relevant to the specific dashboard you are viewing.