Concept: Employee Guide for Peakon

Peakon is a platform that converts employee feedback into insights that leaders can use to create more responsive, fulfilling, and productive workplaces. It enables you, as an employee, to instantly and confidentially share your thoughts, concerns, and ideas with your organization’s leadership on a regular basis.

The platform collects your feedback in real time, analyzes it, and delivers managers the insights they need to take immediate action and improve the business.

You’ll receive a broad selection of questions that cover how you feel about your company culture, how you’re managed, and the direction of the company as a whole.You will have the opportunity to give each question a score (0-10) and a comment. We recommend adding comments whenever possible, as they give more insights to your leader on how to improve.

With your feedback, Peakon will help management identify the key areas that will improve your overall company culture and the engagement of each team, based on the scores and any additional comments provided. Depending on the frequency chosen by your organization, you may receive a survey weekly, monthly, quarterly or yearly. Some surveys may have more questions than others, depending on the questions frequency, survey frequency, and how you score particular questions. Peakon can ask additional questions at an individual level to gather more information, for example, when you score a specific question very low.

Occasionally you’ll receive a question that you’ve been asked in the past. Answering the same question again is the most accurate way for you to show if your experience at work is getting better over time.

Some examples:

Every time you leave a comment, your Human Resources department or leaders that have access to your feedback can send you a quick acknowledgment through email. The acknowledgments that leaders can choose from are:

Your information is still confidential and only the system knows your personal contact details so you can receive automatic email updates.

Your manager can initiate a conversation with you from a comment you wrote in the survey to ask for clarification, to provide assistance, or to get more information.

Whenever you reply back to a conversation, your responses will be confidential.

Peakon uses your name in emails addressed to you to show that each survey link is personal to the employee. This is to ensure that employees do not forward their survey link to another employee. The emails are generated automatically based on your employee record on Peakon.

Peakon tracks each individuals’ response status to a survey in order to know if they should be reminded about unanswered questions, but this information is not visible to anyone in your company.

The responses and comments you give to Peakon’s questions are confidential to encourage honesty and openness and discourage favoritism. Neither your co-workers, manager, nor anyone else in the organization can see who has provided any particular answer or feedback. Responses are always aggregated, regardless of team size, so individuals cannot be identified. The feedback you provide is instantly visible to management on their Peakon dashboards. Your feedback remains visible on your management's Peakon dashboards for the amount of time set by your company, which can be 3 months, 6 months, or 1 year.