Friday, 1st May

HiredScore now supports the Paradox browser extension, which leverages a direct integration between Paradox and Workday Candidate and Application IDs to provide real-time status updates and an embedded experience within the HiredScore UI.

The Paradox browser extension offers a more integrated and functional experience within the HiredScore UI than the existing Paradox iFrame solution. Through this embedded experience, users can gain real-time status updates in the HiredScore UI, additional UI elements, and Paradox-specific columns in the applicants table for visibility into candidate status. Users also benefit from the extension’s candidate inbox, scheduling, and calendar functionality.

With this feature, the HiredScore UI displays new visual and functional elements:

New UI elements, such as status pills and action buttons. Clicking the embedded Paradox elements provides quick access to view the candidate in the Paradox browser extension This enables you to easily take action on candidates, including sending messages, updating their Paradox status, and scheduling interviews.
On the
Applicants
tab in the
Recruiter Productivity
tool, the Applicants Table contains new columns. When a match is identified in the Paradox database on an active job requisition page, Paradox-specific columns are added to the applicants table, such as
Scheduling Status
.
The extension automatically detects matches and displays relevant UI elements when users navigate to a supported HiredScore page, such as the candidate profile or the applicants table.

For customers migrating from the Paradox iFrame solution, 2 existing UI elements are removed after implementing the Paradox browser extension:

The
Interview Scheduling
tab from the candidate profile in the Recruiting Dashboard (and potentially the Hiring Manager Dashboard).
The iFrame integration is deactivated.

These prerequisite steps are completed by a Paradox representative and Workday HiredScore Support.

A Paradox representative must first enable this feature in your Paradox account.
Navigate to
Settings
>
Client Setup
>
More
.
Enable the
Browser Extension
setting.
Enable
ATS Embedding
setting.
Select
HiredScore
on the ATS prompt.
Add the HiredScore URL to the new field (
https://cloud.hiredscore.com/
).
Save the changes.
Note:
To enable manual interview scheduling at any time using the browser extension, deactivate the
Disable Manual Scheduling
setting in
Client Setup > Scheduling
.
Workday HiredScore assigns these recommended permissions to all intended user roles:
Candidates: Full Access
Ensures that users have complete visibility into candidate profiles and can perform supported actions in the Paradox Candidate Inbox.
Scheduling: Full Access
Required to use the Paradox Scheduling and Calendar features in the browser extension.
A Workday HiredScore delivery or support representative ensures that:
The
enable_paradox_extension
setting is enabled.
The feature is enabled in both the HiredScore Staging and Production environments.
For customers migrating migrating to the new extension from the previous Paradox iFrame solution:
Remove the
Interview Scheduling
tab from the candidate profile in the Recruiting Dashboard (and, if applicable, the Hiring Manager Dashboard).
Deactivate the iFrame integration.

After verifying that the prerequisites are met, follow these setup steps:

Download the Paradox browser extension:
Access the Paradox browser extension through the Chrome Web Store, using the specific link provided for your organization's environment. The majority of accounts are hosted in the following instances:
For the Olivia (US) instances:
Olivia Production (US): Link
Olivia Staging (US): Link
For the Olivia EU instances:
Olivia Production (EU): Link
Olivia Staging (EU): Link
Note:
Only 1 version of the Paradox extension can be active at a time. If you have multiple versions installed (for example, in both Staging and Production environments), ensure you only enable and log in to the one relevant to your current workflow to prevent data conflicts or rendering issues.
Authentication and Login:
After adding the extension to Chrome, log in to sync your HiredScore and Paradox sessions. Click the Paradox icon in your browser’s toolbar. Alternatively, click the
Extensions
jigsaw piece icon and pin the Paradox extension for easy access.
Select your preferred login method:
Username and Password
:
Enter your standard Paradox credentials.
SSO (Single Sign-On)
:
Click
Log in with SSO
and follow your organization's standard authentication process.
Note:
The initial login using Single Sign-On (SSO) directs users to the complete Paradox CEM page. After this first successful login fully loads, open the extension again, and a session will be established before automatically synchronizing across any other open tabs. After you log in, the extension runs in the background. It automatically detects matches when you navigate to a supported HiredScore page (candidate profile or applicants table).
Verify that the setup was successful by navigating to an active job requisition page in HiredScore. If a match is detected in the Paradox database, the Paradox-specific columns are added to the applicants table.

The Paradox browser extension features won’t be available in the HiredScore UI. Customers with the existing Paradox iFrame won’t encounter any changes and HiredScore will continue to support the iFrame functionally.