Friday, 31st October

With this release, we provide new filtering and sorting functionality for the Workflow Tickets table.

This enhancement improves efficiency by allowing users to quickly narrow down high-volume ticket tables to focus on what's most relevant to their tasks.

Search filters:

We add these search filter options to the Workflow Tickets table list:

Ticket Stage
Submitted Date
Completed Date
Canceled Date
Submitter
Assignee
Participating Users

Some filters are read-only based on the tab selected. Example: on the

Needs Action

tab, the

Assignee

filter will be read-only and default to

Me

.

Your filter selections persist until you manually clear them or clear your browser’s cache.

Sorting results:

Additionally, we add sort options to the column headers for

Assigned to

and

Participants

.

To access the new filters:

Navigate to the
Workflow
tab and click
Tickets
.
On the filter panel, select criteria from the dropdown menus for the desired fields and click
Apply Filters
.
If you wish to clear your filters, click
Reset Filters
within the filter panel. Alternatively, you can manually open individual filter fields and click the
Clear
button within each one.

To sort results:

Click on the

Assigned to

or

Participants

column headers. You can sort the results in ascending and descending order.