Troubleshooting: Sync Pair Errors

When Contract Management and Document Intelligence can't synchronize documents, we display an error message. You can fix the errors with these actions:

Cause	Solution
Authentication error: You are using expired credentials, possibly due to 1 of these reasons: The password for the account has changed. The user that initiated the sync had their account deactivated. The storage provider requires reauthentication. The system revoked user permissions for the synced site.	Click Reauthenticate in the sync pair row and sign in with the updated credentials.
Provider error: You are experiencing transient issues connecting to your cloud provider.	Click Try connecting again in the sync pair row to attempt the sync again.
Data access error: The provider renamed, deleted, or moved a sync pair root folder.	Verify your storage provider settings and permissions. If these are correct, contact your storage provider to troubleshoot further. Once the issue is resolved, click Retry .
Out-of-space error: The provider has reached its storage limit.	Free up space in the storage account or upgrade the storage plan to increase capacity. Resume syncing.