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Administrator Guide
Laatst bijgewerkt: 2023-09-08
Cancel Customer Deposits

Cancel Customer Deposits

Security:
Process: Customer Deposit
 domain in the Customer Accounts functional area.
You can cancel customer payment deposits that you haven't reconciled.
  1. Access the
    Find Customer Deposits
     report.
  2. Search for the unreconciled customer deposits.
  3. (Optional) Select other prompts to narrow your search.
  4. Select
    Customer Deposit
    Cancel
     from the related actions menu of the deposit you want to cancel.
  5. On the
    Confirm Cancel Deposit
     page, review the details of the deposit you're canceling.
  • Once you cancel the deposit, Workday returns customer payments to the list of recorded payments available for deposit.
  • When you cancel a deposit created together with a customer payment, Workday cancels the customer payment too.