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Administrator Guide
Last Updated: 2025-12-12
Enable Innovation Services Feature and AI Data Contributions for MSA Customers

Enable Innovation Services Feature and AI Data Contributions for MSA Customers

You can use Innovation Services to access features that provide functionality beyond Workday's core products. When your organization subscribes to the Main Service Agreement (MSA), you can only access these features through Innovation Services. You must sign the Innovation Services Addendum (ISA) before you can enable Innovation Services features using these steps.
We use artificial intelligence (AI) in some Innovation Services features as part of their functionality. For these features, you must also enable data contribution, which Workday uses to provide better in-feature AI results.
Contact your Customer Success Manager, or have your Named Support Contact Administrator open a Customer Success request on Workday Community, to acquire and sign the order form to subscribe to Innovation Services.
  1. Enable the Innovation Services functional area.
    See: Steps: Enable Functional Areas and Security Policies.
  2. Edit Domain Security Policies.
    Configure the
    Manage: Innovation Services
     domain in the Innovation Services functional area.
  3. Access the
    Innovation Services and Data Selection Opt-In
     report.
  4. On the
    Innovation Services Opt-In
     task, select the check box for the feature you want to enable from the
    Available Services
     tab.
  5. Click
    Next
    .
  6. (Optional) On the
    Maintain Innovation Services Data Selection Opt-In
     task, select the check boxes for the data you want to contribute for AI.
    See: Reference: Workday AI Data Contributions to view which data contributions the feature requires.
AI features that require data contributions don't function accurately in your Sandbox tenant. To test AI features that require data contributions before deploying them to your Production tenant, use your Implementation tenant.
You can use these tasks to test your configuration in your Implementation tenant:
Task
Description
Maintain Weekly Data Contribution Activation for Implementation Tenant
Manages future weekly data extracts.
Run On-Demand Data Contribution Activation for Implementation Tenant
Extracts data and subscribes the tenant to future weekly extracts.
To ensure accurate testing, Workday recommends you refresh your Sandbox Preview or Implementation tenant before running these tasks. AI features require a certain amount of data, so it can take up to 2 weeks for Workday to provide recommendations.