Self-Service Agent Skills

A Self-Service Agent skill refers to specific actions or tasks that an agent can take. You can specify which actions or tasks you want the Self-Service Agent to be able to perform by setting each skill as either active or inactive.

The

Guide

skill must be set as active for the Self-Service Agent to run.

This topic contains Self-Service Agent skill names and general descriptions. You can also view this information directly in Workday when you configure an agent in the

Agent Management Hub

Skill and tool configuration changes can take up to 10 minutes to take effect for Self-Service agent due to caching.

Skill	Description
ESS - Help - Advanced Skill	Facilitates the action of submitting support requests, enabling employees to move beyond information gathering to active assistance.
ESS - Human Capital Management - Advanced	Enables employees to use Self-Service Agent to take actions related to their workforce lifecycle by updating personal data and requesting reference letters.
ESS - Human Capital Management - Base	Enables the Self-Service Agent to process requests from employees related to retrieving personal information for core HCM functions including worker profiles, compensation and benefits details, and team information.
ESS - Payroll - Base	Enables the Self-Service Agent to process requests from employees related to compensation, payment, and tax forms.
ESS - Talent Management - Advanced	Enables employees to use Self-Service Agent to take actions related to complex workforce tasks, such as submitting performance reviews and creating referrals.
ESS - Talent Management - Base	Provides the Self-Service Agent with the ability to retrieve information related to employee professional development, including goals, feedback history, and internal job listings.
ESS - Workforce & Frontline Management - Advanced	Enables employees to use Self-Service Agent to take actions related to complex workforce tasks, such as submitting time-off requests, checking in/out of shifts, entering time blocks and submitting time.
ESS - Workforce & Frontline Management - Base	Provides the Self-Service Agent with the ability to retrieve their time tracking, scheduling, and absence information. This skill handles inquiries such as checking time-off balances and viewing Workday Scheduling schedules.
Guide	Provides intelligent navigational direction, ensuring task completion by directing users to the specific Workday report or task required.
MSS - Human Capital Management - Base	Enables the Self-Service Agent to process requests from managers related to retrieving essential team information, including team structures, work history, and direct report information.
MSS - Payroll - Advanced	Enables the Self-Service Agent to process requests from managers related to initiating financial actions, such as requesting payroll inputs. The skill: Calls the existing Request Payroll Inputs business process. Uses your existing payroll and security configuration. Respects the pay component security segment and domain security that you configure on the Self-Service Agent. The skill focuses on Workday Payroll workers and enforces these key rules: Creates payroll inputs only for workers on Workday Payroll. When the worker’s primary position is in an external pay group, or the worker has no pay group, the skill blocks the request and returns a message that the worker isn’t available for payroll input requests. For multi‑job workers, when a manager requests a position‑based input without specifying a position, the skill defaults the input to the worker’s primary position effective on the input start date.
MSS - Talent Management - Advanced	Enables the Self-Service Agent to support managers in driving the performance cycle and take actions such as conducting reviews, changing talent data, and executing team development transactions.
MSS - Talent Management - Base	Enables the Self-Service Agent to support managers in overseeing the development of their team by retrieving goal progress, viewing learning statuses and reviewing team feedback.
MSS - Workforce & Frontline Management - Advanced	Enables the Self-Service Agent to process requests from managers related to approving, sending back, or denying submitted time entries.
MSS - Workforce & Frontline Management - Base	Enables the Self-Service Agent to process requests from managers related to retrieving information on team operations, including direct reports' time-off requests, time blocks, and submitted time entries.
Policy Intelligence	Provides the Self-Service Agent with capabilities related to resolving questions about company rules by searching authorized documentation. The skill retrieves specific details from policy documents and procedural guides to ensure responses are compliant and up-to-date. Currently, the Policy Intelligence skill only supports English and French-Canadian. We plan to support additional languages for the Policy Intelligence skill in the future.