Workforce & Frontline Management Skills

Frontline workers and managers often use manual processes to manage worker time and payments. These workflows can be time-consuming and open to user error, requiring repetitive actions for tasks such as approving worker time. The Workforce & Frontline Management skills of the Self-Service Agent enable users to manage these tasks more efficiently through natural conversational language.

MSS - Workforce & Frontline Management skills enable managers and time approvers to access information by worker:

Location.
Name.
Supervisory organization.

The MSS - Workforce & Frontline Management - Base skill enables managers and time approvers to view details about their direct reports using AI. They can retrieve information about:

Entered and submitted time.
Time off events.
Totals.
Validations.

The MSS - Workforce & Frontline Management - Advanced skill enables managers and time approvers to approve, send back, or deny time in bulk or individually for their direct reports using AI.

The ESS - Workforce & Frontline Management - Base skill enables workers to view information about their:

Company holidays.
Entered and submitted time.
Time off balances and events.

The ESS - Workforce & Frontline Management - Advanced skill enables workers to:

Check in and out of shifts.
Enter and submit time.
Submit time off requests.

In Workday Chat, managers and timekeepers can use prompts such as:

Check all timesheets that are ready for approval.
How many hours did Ben Adams work on Friday?
Send back to Abby with a comment asking her to verify she worked on New Year's.
Show me the details of time worked by Todd this week.
What time blocks does Peter have from 12/01-12/04?

Workers can use prompts such as:

How many days of time off will I have by the end of this year?
How many hours did I work last week?
How many sick days do I have left?
Submit a time off request for the week of Labor Day.
What are the dates of company holidays for this year?

The accuracy and relevance of the response depends on the quality of the prompts. Clear and straightforward prompts give better results.

Currently these skills don’t leverage feedback other than by telling the agent to retry if it's inaccurate or to check its work or assumptions. Example: It mistakes today for Monday when today is actually Tuesday.

To provide feedback on the quality of your interactions, click the thumbs up or thumbs down icon. If you click thumbs down, you must provide details. You can either:

Select from options we provide or select
Something else
to type in your own feedback. When done, click
Submit
.
Cancel out at any point by clicking the X. We'll still capture your thumbs down selection.

You only see the options for additional feedback on the last response in the chat. If you scroll back up and click thumbs down then you don't get these options.