Deployment Agent Skills and Capabilities in Implementation Environments and Customer Central

Administrator Guide

Deployment Agent Skill	Underlying ASOR Skill	Description
Ask	Ask	Grounds the agent's responses with context from your tenant by searching, opening tasks, and running reports. Using Workday documentation and Community content with a retrieval-augmented generation (RAG) framework, provides general Q&A support.

Deployment Agent Capabilities

Deployment Agent capabilities define the specific types of functional assistance and expertise the agent provides to Workday implementers and administrators. These capabilities categorize how the agent practically supports users with system configuration, technical problem-solving, and platform learning.

Enabling the Ask skill activates these core agent capabilities:

Capability	Functional Assistance
Configuration Intelligence	Provides step-by-step instructions for tasks, such as creating calculated fields or linking compensation grades, grounded in your tenant context. Offers Configuration Catalog support, including smart package suggestions and assistance with automatic setup of the Configuration Catalog.
Technical Troubleshooting	Delivers error interpretation, such as analyzing web service or SOAP errors and suggesting likely resolutions. Provides logical analysis to help identify why a rule isn't initiating or why a business process isn't behaving as expected.
Knowledge Discovery	Provides conceptual summaries of complex Workday concepts in layperson's terms, such as explaining Top of Stack . Provides links and citations to Community and Administrator Guide sources to help you verify information.

Set Up Deployment Agent in Implementation Environments and Customer Central