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Administrator Guide
Last Updated: 2023-06-23
Process Electronic Income Withholding Orders (USA)

Process Electronic Income Withholding Orders (USA)

  • Confirm the inbound eIWO integration has produced a file for you to process.
  • Security:
    Process: Payroll (Income Withholding Orders) - USA
     domain in the USA Payroll functional area.
Workday supports the federally mandated electronic submission of child support orders through the Office of Child Support Enforcement (OCSE) portal. The OSCE portal transmits files daily that contain batches of orders, sorted by company Federal Employer Identification Number (FEIN). Payroll administrators can review, match, accept, and reject eIWOs.
  1. Access the
    Process Electronic Income Withholding Order (e-IWO) Records
     task and select the file or batch you want to process.
  2. Under 
    Matching
    , review the support orders Workday automatically matched to your employees.
    When determining whether records match your data, Workday searches legal and preferred employee names. Workday assigns accepted status
    A
     to accepted records.
  3. Under 
    Not Matching
    , review the support orders that don't match your data.
    Rejected records are assigned at least 1
    Disposition Reason Code
    .
    Issue
    Description
    Deduction recipient not found or incorrect
    Workday displays the deduction recipient's name and address in the
    Remittance Information
     section of the full record.
    When Workday can't find a deduction recipient, it restricts you from submitting this task until you select one. You may need to access the
    Create Deduction Recipient
     task to add the deduction recipient. Then return to this task to correct the record.
    Employee not assigned to a pay group
    Workday rejects the record with the disposition reason code
    O
    .
    To record the order:
    1. Print the PDF record.
    2. Assign the employee to a pay group.
    3. Record the support order using the
      Record Withholding Orders
      task.
    Missing
    Dependent Date of Birth
    Workday returns 09/09/9999.
    Use the related action
    Withholding Order
    Edit
     task to correct the dependent's date of birth after the support order is created.
    Record for contingent worker
    Workday rejects the support order.
    Print the PDF record before processing the batch or file. PDF links are not available after you submit this task.
    Rejected for multiple reasons
    Workday rejects the record and displays all disposition reason codes.
    You can't correct records rejected for more than 1 reason.
  4. Under 
    Not Matching
    , select the
    Accept Rejected Detail
     check box and correct rejected support orders when possible.
    You can correct rejected orders for all disposition reason codes except these:
    • D
    • O
    • X
    • Z
    Example: An order is listed under
    Not Matching
     because the employee's name,
    Rebecca Harris
    , wasn't found in Workday. You know that
    Rebecca Harris
     is listed in Workday as
    Becca Harris
    .
    1. Select the check box next to the support order.
    2. Then select the
      Employee Name
       as it displays in Workday to accept the support order.
Workday processes accepted support orders the next time you run payroll.
Workday generates acknowledgments of the accepted and rejected support orders for the eIWO outbound integration to transmit. While Workday always retains records of OCSE integration events, we recommend you retain rejected order data for 6 months.
Run the outbound eIWO integration to send acknowledgments and notifications to the OCSE portal. If an error occurs in the outbound integration file, the OCSE portal sends an acknowledgment results file within 1 day.