Skip to main content
Documentation
Documentation
Administrator Guide
Last Updated: 2024-09-20
Steps: Set Up Electronic Income Withholding Orders (USA)

Steps: Set Up Electronic Income Withholding Orders (USA)

Complete and submit a profile application to the Office of Child Support Services (OCSS) to register to participate in the system-to-system eIWO program.
Security:
  • Process: Payroll (Income Withholding Orders) - USA
     domain in the USA Payroll functional area.
  • Security Configuration
     domain in the System functional area.
Effective 2015-10-01, all U.S. states and territories must electronically transmit child support orders to employers and payroll providers through the federal Office of Child Support Services (OCSS) portal.
  1. Verify that your SDU (state disbursement unit) contact information is correct and that the contact is entered correctly as a deduction recipient.
    • Use the
      View Deduction Recipient
       report to verify existing deduction recipient contact information. Select
      Deduction Recipient
      Edit
       to update any information.
    • Use the
      Create Deduction Recipient
       report to create missing deduction recipients.
  2. Define these frequencies using the
    Maintain Frequencies
     task:
    • Annual
    • Bi-weekly
    • Monthly
    • Semi-monthly
    • Weekly
  3. (Optional) Disable automatic calculation of the withholding order monthly limit.
    Workday automatically calculates the withholding order monthly limit by annualizing the order amount and then de-annualizing the amount based on pay period intervals. This can result in under-withholding in some situations, such as workers paid biweekly.
    To enable manual entries of monthly limits, select the
    Disable Automatic Calculation of Monthly Limit
     check box in the
    US Electronic Withholding Orders
     section of the
    Edit Tenant Setup - Payroll
     task.
  4. Set up the inbound and outbound eIWO integrations and test them.
    1. The integration runs on the schedule you set up and imports eIWO files in XML format and as image-ready PDFs from the OSCE portal.
    2. The integration runs on the schedule you set up and sends acknowledgments and notifications to the OSCE portal.
After you run the inbound integration, use the
Process Electronic Income Withholding Order (eIWO) Records
 task to review, match, accept, and reject support orders by file or batch.