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Administrator Guide
Last Updated: 2025-02-21
Troubleshooting: Payroll Register

Troubleshooting: Payroll Register

This topic provides information about troubleshooting for these payroll countries:
  • Canada
  • Ireland
  • United Kingdom
  • United States

No results for selected organization hierarchy in the Payroll Register report.

In the
Payroll Register
 task, the organization hierarchy you selected on the
Organizations
 prompt has subordinate organizations, but you didn't select the
Include Subordinate Organizations
 check box.
Select the
Include Subordinate Organizations
 check box to include results from the subordinate organizations.
  1. Access the
    Payroll Register
     task.
  2. Ensure you've selected the correct option on the
    Organizations
     prompt.
  3. Select the
    Include Subordinate Organizations
     box.

No results for specific workers in the Payroll Register report.

Check that the workers have pay results for the selected organization and pay group or within the balance period.
  1. Go to the missing worker's profile.
  2. Click the worker's
    Pay
     tab.
  3. Click the
    Results
     tab.
  4. Verify that the worker has pay results for the selected organization and pay group for the pay period or within the balance period.