Reference: Journeys Distribution

You can distribute journeys to workers and students or enable them for self-service discovery. You can push journeys directly to recipients using various tasks and processes, or distribute Support Journeys to managers to help their direct reports.

You must have access to:

Set Up: Journey Administration
in the Journeys functional area.

Manage: Journeys Builders
domain in the Journeys functional area.

Distribute Journeys, Self-Service: Journey Distribution
domains.

Distribution Methods

You can use these methods to distribute journeys.

Method	Task or Process	Use Case	Considerations
Business Process	Add to a business process	Automatically distribute a journey as part of a larger workflow. Example: Hire. Distributes to 1 recipient per journey distribution service step.	You can’t distribute journeys to the manager of a pre-hire with the Support Journey feature. Configure a delay on the business process (BP) step. This ensures that Workday commits data changes before evaluating condition rules. At the time of distribution, the condition rules are evaluated against the recipient which determines what they can and cannot see in the journey at that point in time. The tenant’s time zones may impact when the journey is distributed to the recipient and therefore can impact what they see. Thoroughly test distribution through business processes to ensure that the journey is delivered to its target audience. You can refer to the Distribute a Journey Using Any Business Process release notes and the What's New feature video. To add the Journey Distribution Service as a business process step, refer to the Business Processes section in the Setup Considerations: Journeys topic.
Mass Distribution	Mass Operation Management (MOM)	Distribute 1 or more journeys to a large audience from 1 recipient to 50,000.	Refer to Create Custom Reports Relies on delivered or custom reports to define the audience. Ensure you optimize the report performance.
Ad Hoc	Ad-Hoc Distribute Journeys task	Manually distribute journeys to a select group of recipients.	To use this task, you must configure the Journey Distribution process definition and the business process security policy.
API	Journeys Rest Web Services (v1)	Distribute journeys from Workday Extend apps or external apps.	Refer to the Workday REST Services Directory
Self-Service Journeys	Discover Journeys section	Enable workers to self-enroll in published journeys that fit their needs.

Workday provides these features to support different distribution scenarios.

Capability	Description	Considerations
Self Service Journeys	You can enable self-service for journeys, making them discoverable for your users.	The Self Service Journeys feature is only available for the desktop users. You can refer to the Self Service Journeys User Experience release notes and the What's New feature video.
Distribute Multiple Journeys	You can distribute more than 1 journey from the same category or distribute the same journey to the same recipient multiple times.	You can refer to the Distribute Multiple Journeys in a Journey Category release notes.
Support Journeys	This enables you to distribute journeys to managers to support their direct reports. The journey view includes the name and picture of the employee being supported. Use the Target for Support Journeys custom report field that supports the distribution of Support Journeys for managers.	Support Journeys: Doesn't support sending journeys to the pre-hire's manager. Is available only for desktop users. Not available for Student Journeys SKU customer. Doesn’t support matrix managers. You can refer to the Support Journeys release notes and the What's New feature video.

Self Service Journey Components

To enable journeys for self-service, you must enable these components.

Component	Location	Description
Self-Service Toggle	Journey editor in Journeys Workspace	Enables a journey for self-service, making it visible in the Discover Journeys section.
Check for Errors	Journey editor in Journeys Workspace	Runs a validation check for the journey.
Preview Button	Journey editor in Journeys Workspace report	Publishes a journey and makes it available for distribution or self-service. This replaces older statuses like Ready to Distribute.
Publish Button	Journey editor in Journeys Workspace	Enables you to preview your changes.
Instructional Toast Messages	Journey editor in Journeys Workspace	Guides you to navigate the various sections on the journey editor.
Active Journeys	View Journeys	Enables users to view journeys distributed to them that have a new or in Progress status.
Add to Active Journeys	View Journeys	Allows the user to self-serve and distribute self-service journeys to themselves.
Discover Journeys	View Journeys	Displays all published self-service journeys for users to browse and add.
Target for Support Journeys	Custom Report Field	Identifies the worker whom the journey supports.
View Journeys	Reporting	Updates the report to display the Support Journeys status and the supported user’s name.

Web Services

Web Service Operation Type	Service Name and Version
REST	Journeys v1
SOAP	Get Journey Event Service Configurations (v44.1)
SOAP	Put Journey Event Service Configuration (v44.1)
SOAP	Get Journey Builders (v45.0)
SOAP	Put Journey Builder (v45.0)

2025R1 Release Note Feature: Support Journeys

2025R2 Release Note Feature: Self Service Journeys User Experience

2025R2 Release Note Feature: Journeys Distribution REST API

2024R2 Release Note Feature: Distribute Multiple Journeys in a Journey Category

2025R2 Release Note Feature: Auto Populate Journey Distribution Information