Reference: Help Cards
Help Multiple Cases
Displays when an employee has more than 2 active Help cases.
Feature | Description |
|---|---|
Security
| Self Service: Help Case Management
|
Tasks and Reports
| View My Cases |
Section
| Timely Suggestions |
Display Time
| Doesn't display for cases that have been resolved or canceled 7 or more days previously. |
Edit Capability
| None |
Help Single Case
Provides quick access to an employee's active Help cases and displays status updates. Displays when the employee has 2 or fewer active cases.
Feature | Description |
|---|---|
Security
| Self Service: Help Case Management
|
Tasks and Reports
| View Case |
Section
| Timely Suggestions |
Display Time
| Doesn't display for cases that have been resolved or canceled 7 or more days previously. |
Edit Capability
| None |