Troubleshooting: Field Inaccessible in Engagement Builder
Engagement Builder runs using an Integration System User (ISU), which relies on data source and report field access to resolve the targeted audience. If the ISU does not have appropriate access, the audience won't resolve and a Field Inaccessible error is logged in the engagement run log.
If an engagement targets an audience that uses a report field containing sensitive information, the Integration System Security Group (ISSG) must have the required security permissions to enable the ISU to access that field.
Review and align your ISSG permissions with a user who has the appropriate access.
- Access theView Security Groups for Userreport.Security:Security Activationdomain in the System functional area.
- Enter the user whose security permissions the ISU should replicate and note the assigned security groups and access.
- Access theSecurity Analysis for Workday Accountreport.Security:Workday Accountsdomain in the System functional area.
- Enter the ISSG associated with your ISU and note the security groups and access.
- Compare the security groups and access assigned to the user and ISSG to identify misaligned permissions or access.
- Optional: Access theMaintain Permissions for Security Grouptask to manage ISSG permissions.Security:Security Configurationdomain in the System functional area.