FAQ: Campaigns

We plan to retire Campaigns in a future release. Workday recommends that you use Engagement Builder for greater efficiency and visibility into your engagements. See Setup Considerations: Engagement Builder.

What is the difference between the Launch / Schedule Campaign and Schedule Campaign Run tasks?: The
Launch / Schedule Campaign
task enables you to create an individual schedule for a single campaign.

The
Schedule Campaign Run
task enables you to create a tenant-wide default schedule for all campaigns. You don't have to launch campaigns manually when you create a schedule on this task.
What happens if I clear the Enable dynamic removal and resend option?: If you clear the
Enable dynamic removal and resend
option, Workday won't remove audience members that have become ineligible. If the
Enable dynamic removal and resend
option is selected, Workday removes ineligible audience members; if ineligible audience members become eligible again, they're reassigned campaign items.
If I change a campaign audience after I sent a campaign, does Workday update the audience size?: Yes. Workday reevaluates the members of the audience every time the campaign runs.
What happens if my campaign has no end date?: Your campaign continues to run as long as it’s scheduled on the
Schedule Campaign Run
or
Launch / Schedule Campaign
tasks.
Can I change the due date after a campaign launches?: Yes. You can change the due date after a campaign launches, but the effects of the change differ depending on the state of the item per audience member.

For unassigned items, the updated due date takes effect when the item is assigned.
For assigned items, the updated due date takes effect for any remaining recurrences of previously sent reminders or for any remaining unsent reminders. Reminders for which all recurrences have been sent aren't sent again.
Do I need to recreate campaigns each year?: You don't need to recreate your campaign, but you do need to recreate your campaign schedule. Campaign schedules expire after a calendar year and 5 subsequent run times have elapsed.
What time zone does Workday use to send campaign item reminders?: Workday sends campaign item reminders using the time zone of the recipient.
Do I need to change my reminders if I change how often my campaign runs?: No. Reminder schedules don't change if you change the
Run Frequency
on the
Launch / Schedule Campaign
or
Schedule Campaign Run
tasks.
What happens when I disable reminders in the middle of a campaign?: Workday accumulates reminders when you disable them. When you reenable reminders, Workday delivers the accumulated remaining reminders based on the delivery schedule you defined.
Example: Betty Liu configured a reminder notification to recur 10 times. An audience member (Olivia Price) receives the first 2 reminder recurrences. Betty then disabled reminders for 30 days. When Betty reenables reminders, Olivia receives the remaining 8 reminders based on the schedule Betty defined unless:
Olivia already completed the associated campaign item.
The audience no longer includes Olivia.
The campaign end date has passed.
I added reminders to campaign items after I already launched a campaign. Will the campaign item reminders deliver?: Yes. Reminders deliver to audience members if they haven't received the item yet. However, you can't send reminders for campaign items that have already been delivered.
Can I change a reminder after a campaign launches?: Yes. You can use the
Edit Campaign
task to change a reminder in a launched campaign. If you’re changing message content or channels, your changes will take effect for any unsent reminders. Your changes don’t affect delivered reminders.
How do I identify the last date that a campaign ran?: You can identify the last date that a campaign ran by accessing the
Process Monitor
report. You can also use the
Campaign Status by Category
report to view the status of your campaign.