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Administrator Guide
Last Updated: 2023-06-23
Steps: Set Up Phone Numbers

Steps: Set Up Phone Numbers

You can configure what kinds of phone devices and numbers workers can select and enter for your Workday tenant.
  1. Access the
    Maintain Phone Device Types
     task.
    Set the available phone device types you can use to enter or update contact information in Workday. Phone number validations are available for mobile and landline device types, but not VoIP device types. If you've enabled the Recruiting functional area, you can also select device types to exclude from Recruiting phone numbers.
    Security:
    Set Up: Contact Info, IDs, and Personal Data
     domain in the Contact Information functional area.
  2. Access the
    Edit Tenant Setup - System
     task.
    1. Set the default phone number view format to control how phone numbers display in your tenant.
    2. (Optional) Select the
      Include National Prefix
       check box to include the national prefix, such as zero, with the area code. If you select this setting, the national prefix displays in all web services that use an area code. This setting affects new phone numbers that you save in the Workday Traditional Phone Format, and any phone numbers that you later edit. The setting doesn't affect phone numbers that use E164, International, or National formats. Workday recommends selecting this setting only once.
  3. (Optional) Access the
    Edit Tenant Setup - Global
     task.
    Enable phone number validations by country to have Workday validate phone numbers. If you select this setting, Workday won't accept invalid phone numbers. When necessary, Workday has defined separate validations for mobile and landline types of phone numbers.
    Security:
    Set Up: Tenant Setup - Global
     domain in the System functional area.
  4. (Optional) Access the
    Invalid Phone Numbers
     report.
    View invalid phone numbers for workers.
    You can use an
    EIB
     based on the Maintain Contact Information web service to correct invalid phone numbers or incorrectly formatted phone numbers. Make sure that you include the Country ISO Code (Alpha-3). Workday automatically assigns the correct Country Phone Code after you load the EIB.
    Security:
    Audit: Contact Information
     domain in the Contact Information functional area.