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Administrator Guide
Last Updated: 2023-06-23
Troubleshooting: Learning Notifications Sending Incorrectly

Troubleshooting: Learning Notifications Sending Incorrectly

Workday sends emails to learners who enroll in a program, not when they enroll in individual courses.
Your configuration sends notifications for enrollment in a program, even when a learner enrolls in an individual course of that program.
Create a condition rule to include notifications when a learner enrolls in all course types.
    Security:
    Set Up: Learning Catalog
     domain in the Learning Core functional area.
  1. Select
    Business Process > Create Condition Rule from
     the related actions menu of the
    Enroll in Content (Default Definition)
     business process.
  2. In the
    Rule Conditions
     grid, name your condition rule and add these values:
    And/Or
    Source External Field or Condition Rule
    Relational Operator
    Comparison Type
    Comparison Value
    And
    Course Type
    any in the selection list
    Value specified in this filter
    Blended Course, Course Offering, Digital Course, Imported Content, Lesson
  3. Select
    Business Process > Add Notification
     from the related actions menu of the
    Enroll in Content (Default Definition)
     business process.
  4. Configure these values:
    Field
    Value
    Trigger on Status
    Completed
    Recipient(s)
    Learner
    Email Option
    Default
  5. In the
    Message Content
     section, compose the
    Subject
    . Workday automatically adds spacing after each
    Text
     and
    External field
     value.
  6. Compose the
    Body
    .
  7. Add the condition rule to the notification.