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Administrator Guide
Last Updated: 2023-06-23
Troubleshooting: Tobacco Question Missing for Dependents

Troubleshooting: Tobacco Question Missing for Dependents

Workday skips the Tobacco Use question for a dependent and you have a benefit plan configured with tobacco rates.
You've hidden the localized field,
Tobacco Status (Dependent)
, for the country of the employee's primary position.
    Security:
    Set Up: Tenant Setup - Global
  1. Access the
    Maintain Localization Settings
     task.
  2. In the
    Area
     prompt, select
    Personal Information
     and locate the
    Tobacco Status (Dependent)
     field.
  3. Add the correct country in
    Allow for Countries or Regions
     prompt if it has listed countries, but doesn't include the required country.
Ensure that you've set up tobacco rates correctly. Otherwise, your tenant might be missing a behind-the-scenes connection between the dependent types and the coverage targets. You can create an insurance plan and a rate that uses a dependent coverage target to make this connection. This plan doesn't need to be in the benefit plan year definition.
    Security:
    Setup: Benefits
     in the Benefits functional area.
  1. Access the
    Create Insurance Rate
     task and create an insurance rate.
    Select the
    Tobacco Use
     check box.
  2. Access the
    Maintain Insurance Coverage Targets
     task.
    Verify that you have an insurance coverage target with valid dependent types of spouse, domestic partner, or dependent. If not, add a coverage target that has 1 of these valid types.
  3. Access the
    Create Benefit Plan
     task to create an insurance plan.
    In the
    Covers
     prompt, select 1 of the dependent coverage targets.
    In the
    Benefits Eligibility and Rates
     grid, select the insurance rate that you've created.